Page 1 of 1
Transfer Line on Hold !!
Posted:
Thu Nov 12, 2009 7:49 pmby gmcust3
If u r in a conference say with the cust and the ivr.. and u want to take the cust out of the conf.. and the ivr will be on hold... is it possible.. then after some time again u will put the ivr back in the the conf with the customer
without hanging any line
Is it possible ?
Posted:
Fri Nov 13, 2009 1:37 amby williamconley
IVR?
Do you mean FreePBX "IVR"?
Do you mean Vicidial "Survey"?
You can "Park" a call, and then go get the parked call. But I'm not sure what you mean by "IVR", and how you got the client "into" the IVR in the first place.
Posted:
Fri Nov 13, 2009 10:52 amby gmcust3
Extremely SORRY for the confusion.
IVR I meant to say 3rd Party Transfer.
Its like , A is me , B is my Customer and C is a 3rd party verification line.
Once A agrees for something, we bring A in Conf with C using Transfer Conference.
Now, while on call and conf , can we put C on hold and speak to B and then bring back C to the conference again ?
Posted:
Fri Nov 13, 2009 7:19 pmby williamconley
i do not think there is a function to "park" one leg of a conference and then bring it back ... built into vicidial
it could probably be built (after all, it is just a meetme room in asterisk), but i don't think it's there already. dial plan construction time!
Posted:
Fri Nov 13, 2009 8:30 pmby mflorell
It's certainly possible, if someone would do the coding for it or pay us to.
Posted:
Fri Nov 13, 2009 9:41 pmby gmcust3
Can be posted on Mantis as Feature Request ?
Posted:
Sat Nov 14, 2009 3:35 amby mflorell
Go right ahead