Multi-sites call transfer with screen data

[tonywang]

Hi all, I have done multi-server installation with one DB/Web + 2 Dialer. I can do call transfer with screen data by transfer local closer between 2 Dialer.

But I am thinking if we can do bellow:
1. 2 sites, each site have it's own DB/Web & Dialer
2. Agents can tranfer call with scree data between two sites

what I am thinking is install mySQL for each sites with replication. Make those two mySQL with the same data. Am I right?

[boybawang]

You can just have one central WEb / Db Server , and the vicidial/asterisk servers on each site

[tonywang]

Million thanks for your advise. I already set up one central Web/DB server & put vici/asterisk server at each site. What I am asking is can we transfer call with screen data between two individual sites that each site have its own DB/Web & vici/asterisk server. Any comments?

[mflorell]

I have set that up before years ago, it was very custom though. I wrote a web page that would print the lead data to the screen from a Lead ID, and an AGI that would take a DTMF-passed LeadID and grab that web page data and populate the vicidial_list table. I'm sure something similar could be developed at this point, but it's not out-of-the-box right now.

[tonywang]

Thanks for your prompt reply!
So, it looks the only way is pass LeadID by inband DTMF when transfer call and write an AGI to pasre that DTMF, get LeadID & popup on the other agent's screen. Is it?

[mflorell]

When I did it we used an IAX trunk between the two systems so that we could send the LeadID as part of the extension(dial string) so no DTMF sending was necessary.