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3 AM IST and ALL agents LOGOFF automatically.

PostPosted: Wed Nov 18, 2009 8:33 pm
by gmcust3
3 AM IST and ALL agents LOGOFF automatically.

Can dialer logoff all agent when it see change in day i.e at 12 am EST ?

India(IST) is ahead of EST by 9 Hrs 30 mins

PostPosted: Wed Nov 18, 2009 9:44 pm
by ykhan
Try 24 hour dialing if you don't want to have the logoff issue for your agents.

PostPosted: Wed Nov 18, 2009 10:28 pm
by gmcust3
Its 24 hrs.

PostPosted: Thu Nov 19, 2009 6:16 am
by mflorell
Just change the time the scripts run in the crontab.

PostPosted: Thu Nov 19, 2009 6:41 am
by gmcust3
Just change the time the scripts run in the crontab. :

Can you specify which particular line ?