vicidial.org

How do i delete the calls backs from the agent screen as i am using vicidial from past many months and my agents are having tons of call backs in the call back option now i want to delete that can any one suggest me the best way to do it

regards
Vservbpo

In the vicidial/admin.php you can go into either the user, list or campaign screen and go to the bottom and click on the CALLBACKS IN THIS LIST link to see a list of callbacks and modify/delete them each individually. Or you could always just delete them manually from the vicidial_callbacks table.

Is there any option that the user can delete his callbacks once he finish foloowing the leads

regards
Naveen

Once the agent calls back a lead that is a callback within vicidial.php, the callback entry should be archived and no longer visible. Is this not happening in your setup?

What version and build of vicidial.php are you using?

One of the agents of a callcenter has left, but some
of her callbacks are set to USERONLY, I wondef if it
is safe to change the status of those callbacks from
USERONLY to ANYONE directly in the database, or if
there is another way to do it.

A final question on this table: what does the INACTIVE/ACTIVE/LIVE
status in this table mean?

You should be able to change them directly from USERONLY to ANYONE with no issues.

LIVE - record has passed it's trigger time
ACTIVE - record has not passed it's trigger time
INACTIVE - record should be ignored.

I think the result of the following two SQL sentences must has the same leads, but I get a litle diference:
1.

Code: Select all

SELECT * FROM `vicidial_callbacks` WHERE (status LIKE 'LIVE' OR status LIKE 'ACTIVE')


Result: 7659 leads

2.

Code: Select all

SELECT * FROM `vicidial_list` WHERE (status LIKE 'CALLBK' OR status LIKE 'CBHOLD')


Result: 7347 leads

Am I right?
Why is the diference?
Thanks