vicidial.org

We just posted 2.2.0 RC 1 to sourceforge

https://sourceforge.net/projects/astguiclient/files/


Please test it out if you can and we should be able to do a full release in the next few days.

Here is a list of some of the changes in this version:
(updated through 2.2.0 rc8)

- Added new method for monitoring from the Real-time screen using a phone entry
- Outbound Surveys and Answering Machine messages using Cepstral Text-to-speech
- Added rank and owner to the vicidial_list table
- Added RANDOM, LAST CALL TIME, OWNER, RANK and TIMEZONE lead order options to campaigns
- Changed List Mix to be active by default and added more List Mix options
- Added Call Menus (aka IVR) allowing for treed DTMF options using the Admin web interface
- Added the central Audio Store, allows audio prompts upload ability from web interface
- Added central Voicemail Server and auto dial limit setting to System Settings
- Added option to login as an agent with no phone
- Added live monitoring of calls and retrieval of recorded calls through QueueMetrics
- Added queue_log DID and IVR logging entries for QueueMetrics
- Added ability to force auto-incremented ID values for Users, Campaigns, Lists, etc...
- Added Agent Time Detail report showing the timeclock, agent activity and pause time
- Added DID traffic stats report
- Added User Time-Clock Detail report
- Added new Inbound Summary Hourly Report
- Added Outbound Summary Interval Report
- Added DAHDI channel compatibility and carrier logging for outbound list calls
- Added option to lock out DROP calls from being called again for a period of time(UK regs)
- Changed In-Group and Call Menu prompts to allow for multiple audio files per prompt
- Added a conf_secret field to phones and servers for greater security
- Added no-agent-no-queueing to In-Groups
- Changed the agent alert extension to a filename in in-groups
- Added process and report for updating statuses on leads through a batch process
- Added the option for a Quick Transfer from the agent screen
- Added Multiple Campaign Drop Rate Groups to allow campaigns to share a drop percentage
- Added pre-Answer statuses and processing for the Sangoma CPD(Call Progress Detection)
- Added Agents Status View sidebar to agent interface, and available transfer agent frame
- Added Calls in Queue display to Agent screen, along with click to grab a call option
- Added a Re-Queue Call button to send the current call back as AGENTDIRECT call
- Added automatic list reset option to List Modification screen
- Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
- Added lead owner option to restrict dialing within a list to territory/group/user
- Agent screen Alert option is now disabled by default.
- Added --GSW option for audio processing scripts for .wav GSM codec with a RIFF header
- Added agent screen display dialable leads option for campaigns
- Added ViciDial Balance Rank for servers to allow prioritizing the servers
- Added option to the Outbound(VDAD) report to include the overflow drop in-group
- Added longest_wait_time option for Next Agent Call in Campaigns and In-Groups
- Changed Real-time Report screen agent time display to be based upon a change in "state"
- Changed the ViciDial agent screen to not delete session reservations at agent logout
- Changed voicemail config to use phone password as voicemail password
- Rewrote how scripts are displayed in the ViciDial agent interface
- Added List script/CID/AM message/Drop group override settings
- Added web-configurable Music-On-Hold and conferences to the admin interface
- Changed the reloading of Asterisk modules to only reload changed settings
- Added "Active Agent Server" option to servers to allow disabling of agent phone logins
- Added DEAD call time logging and agent notification of call hangup
- Added second web form button with different URLs possible per campaign and in-group
- Changed Answering Machine Message campaign option to an audio select
- Added additional Voicemail configuration through admin.php
- Added Agent-selectable territories list upon login
- Added ability to use Remote Agents with all inbound next-agent-call settings
- Added ability to use DNCC and DNCL as Auto-Alt-Dial statuses
- Added ability to DNC filter by North American AREACODE using 201XXXXXXX as a DNC entry
- Added agi-NVA_recording.agi script to allow for recording and logging of non-agent calls
- Added secondary FTP audio recording transfer script to send recordings to second server
- Added option for adding custom links to the reports page
- Added an API function(change_ingroups) which allows changing of agent-selected in-groups
- Added Recording Filename and Recording ID as Script variables
- Redesigned the Transfer-Conf frame in the agent interface, added CONSULTATIVE checkbox
- Added "Delete Voicemail After Email" options to delete messages after they are emailed
- Added CRM Login Popup to campaign settings to allow for custom window on login
- Added 5 custom fields to the user settings
- Added Initial Queue Position logging on inbound calls and summary in the Inbound report
- Added six duplication check methods to the non-agent API add_lead function
- Added VIDPROMPT options for in-group call handling to prompt caller for an ID number
- Added agent API function to update vicidial_list fields and the fields on agent screen
- Added timer action options to campaigns and in-groups
- Added three more transfer-conference number-to-dial presets, and ListID override options
- Added Dispo Call URL, allows back-end call to a web page or URL when agent dispos a call
- Added log rolling archive script to automatically move logs into archive tables monthly
- Added Traditional Chinese (zt_tw) language translation of the agent screen interface
- Added popup calendars to many of the reports for easier date selection
- Changed AGENTDIRECT selection to be triggered by clicking on AGENTS link instead of number-to-dial field
- Reformatted lead search page and added first and last name search options as well as log searching
- Added 3-WAY status to the Real-time report to show when agents are in consultative transfer sessions
- Added carrier log display option to Real-time report to show the recent hangup causes

Changed voicemail auto-config to use voicemail.conf directly because include
files are not fully supported in voicemail.conf. If you have any custom
voicemail boxes that are NOT defined in ViciDial then you need to put
them in a custom context above the [default] context in voicemail.conf
in order to keep them. This change will update the ViciDial database if
the user changes their voicemail password through their phone. If that
user also uses that phone entry to login to vicidial.php that password
will be changed as well.

Remember that in 2.2.0 you can define Voicemail boxes by themselves right in the Admin interface(Admin -> Voicemail) without having them associated to a phone record.

Just do a SVN and find it. Thanks very much! Wait for a long time

Can't wait to order the admin/agent manuals for 2.2! Great work.

-luis

Working on the manuals now, lots of stuff to add...

Any chance of having an Spanish version of the manuals? I can offer a translator for the task for free.

-luis

I've sent the manuals to people three times to be translated into Spanish, and I've never received a full copy back yet from any of them.

can i translate them to french ?

Go right ahead.

Is manual of agent & manage is available for 2.2.0.rc8 ?? Or till which version it is available...?

Yes, both manuals are available for 2.2.0

mflorell wrote:Yes, both manuals are available for 2.2.0

Available for 2.2.0.rc8 ???

2.2.0rc8 IS 2.2.0. So yes, the manual for 2.2.0rc1, 2.2.0rc2 ... 2.2.0rc7, 2.2.0rc8 is the same manual.

The release candidates each contain a few more bug fixes and code changes, but no feature changes. So the manual doesn't change. That actually is the purpose of the numbering system, to identify the feature set. Everything after "2.2.0" (anything like "Beta" or "RC" or "Alpha") is still part of the same version, merely indicating stability level. Not feature set.