Is the Volume Setting on Agent Interface persistent?

[aouyar]

When the agent increases or decreases the volume of the channels using the Main Volume Buttons or Volume Buttons in the Channels List, are the changes persistent? If a second call comes in the volume settings will be preserved, or does the agent have to adjust volume for each call?

[mflorell]

The volume in the main frame is only per call and is not persistant. The volume in the show-channels frame is persistant for the channel that you adjust.

If your agents need persistant volume control, they should adjust their own phone.

[aouyar]

Thanks for the explanation Matt.

I am getting to the following conclusions on the volume controls for show channels panel:
* The Phone Channel of agent is established at login at Agent Interface and the volume setting must be persistent until logout.
* The channel for outbound or inbound calls are established when call is connected and teared down when call is hangup, so the volume setting will be reset to default for each call.

Might be interesting to have the possibility of storing agent defaults for Agent Channel and Call Channel volume and apply it for each call. The volume control in main frame can adjust both controls.

Have a nice day