Third party application

[phs]

Hi,

I was asked if it is possible to integrate VICIDIALER with a non-web application. It basically has a project management (I think project in their terms is a single campaign) and managing all the numbers.

The system runs on windows and is offering interfaces to allow other systems to be docked.

As far as i understood VICIDIAL all data is loaded to the VICIDIAL system. This is were I expect problems with such a system. Am I right? Any options?

Kind regards,
phs

[mflorell]

Could you explain a bit more about the application that you are looking to integrate with?

VICIDIAL is based entirely on MySQL so it is relativly easy to integrate with most platforms using a native connector or ODBC.

[phs]

The system is based solely on MS SQL. In this database they store everything - project configuration (as far as i have seen the system, they have configurable scripts per project for the agents), any record and statistics.

Existing telephony connections are traditionally CTI (click on a dial button, etc) and some dialers. They do have an interface to signal an call (incoming / dialer) and a seperate one for a dialer to get numbers to dial. So they control what records are available for dialing.

If you need more information, don't bother to ask. If I can answer I surely will, maybe I can get some questions answered by someone else.

[mflorell]

This would most likely require quite a bit of custom programming if you want to keep your MicroSoft-based management. VICIDIAL is not a CTI application. You may be able to have your application work with Asterisk if all you want is CTI connetion to your control application.
http://code.google.com/p/asterisk-cti/

[phs]

Mostly interested in the predective dialer functionality. The question now is how to match the records.

When talking about Asterisk CTI, gets a predective call signalled via Asteridk CTI? With a custom ID as caller?

Kind regards,
phs

[mflorell]

I think you would need to come up with a fairly detailed design document of how VICIDIAL would have to connect with the Avaya system before I could tell you whether it could work easily or not.