QUESTION: BARGE/LISTEN/WHISPER

[dlbaron]

Is there any way we can switch features 'BARGE/LISTEN/WHISPER' without hanging up and changing the options in realtime report?

for example I can search in option monitor=monitor then I listen to a user, then if I want to barge to this user I can hit something like a number 2 in my softphone to switch from listen to barge

any help would do, thank you everyone

Version: 2.14b0.5
SVN Version: 3564
DB Schema Version: 1653
ViciBox: v.8.0.1
Asterisk: 11.25.1-vici

[carpenox]

just use a webphone and hangup the phone then click the barge option, theres a video on my YT

[dlbaron]

thank you carpenox, we can do that but we usually monitor more than 1 user in production, we do a minimum of 5 active call sessions in eyebeam and just toggle different sessions, so if ever I am changing from listen to barge I would have to do that it would be a hassle

[dlbaron]

if this not yet in vicidial, can I have this requested? ill be giving some incentives if this is implemented

[carpenox]

you can request it through the viciphone github perhaps:

https://github.com/vicimikec/ViciPhone

I do not believe its possible with webrtc though.

Chris

[dlbaron]

we will use a softphone , is it possible?

[carpenox]

not to my knowledge

[williamconley]

Always barge, but stay on Mute?

[jovieticar101]

I'd love to have this feature in the future

[jovieticar101]

Chanspy or ExtenSpy but i dont know if this will work on asterisk 11

[jovieticar101]

Chanspy or ExtenSpy but i dont know if this will work on asterisk 11

[carpenox]

possibly actually, good idea

[jovieticar101]

EDITTED this line on extensions-vicidial.conf this is my entry

; Whisper to agent meetme entry
exten => _473782188600XXX,1,Answer
exten => _473782188600XXX,n,Wait(1)
exten => _473782188600XXX,n,AGI(getAGENTchannel.agi)
exten => _473782188600XXX,n,NoOp(${agent_zap_channel})
exten => _473782188600XXX,n,GotoIf($[ "${agent_zap_channel}" = "101" ]?fin)
exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd)
exten => _473782188600XXX,n(fin),Hangup()


when I press whisper on vicidial.
it listen to the call.


when I press 5 I can whisper to the agent

when I press 4 it goes back to listen.

when I press 6 - barge is not working

heres the output when I press 6

Code: Select all

[Oct 28 12:53:54] DTMF[30503][C-00000126]: channel.c:4215 __ast_read: DTMF begin '6' received on SIP/1715-00000075
[Oct 28 12:53:54] DTMF[30503][C-00000126]: channel.c:4226 __ast_read: DTMF begin passthrough '6' on SIP/1715-00000075
[Oct 28 12:53:54] DTMF[30502][C-00000126]: channel.c:4215 __ast_read: DTMF begin '6' received on Local/192*168*001*003*473782188600053@default-000000e1;2
[Oct 28 12:53:54] DTMF[30502][C-00000126]: channel.c:4219 __ast_read: DTMF begin ignored '6' on Local/192*168*001*003*473782188600053@default-000000e1;2
[Oct 28 12:53:55] DTMF[30503][C-00000126]: channel.c:4129 __ast_read: DTMF end '6' received on SIP/1715-00000075, duration 160 ms
[Oct 28 12:53:55] DTMF[30503][C-00000126]: channel.c:4170 __ast_read: DTMF end accepted with begin '6' on SIP/1715-00000075
[Oct 28 12:53:55] DTMF[30503][C-00000126]: channel.c:4199 __ast_read: DTMF end passthrough '6' on SIP/1715-00000075
[Oct 28 12:53:55] DTMF[30502][C-00000126]: channel.c:4129 __ast_read: DTMF end '6' received on Local/192*168*001*003*473782188600053@default-000000e1;2, duration 160 ms
[Oct 28 12:53:55] DTMF[30502][C-00000126]: channel.c:4199 __ast_read: DTMF end passthrough '6' on Local/192*168*001*003*473782188600053@default-000000e1;2

the agent can still hear me, but the customer cannot hear me

[williamconley]

you left out the code for the "4/5/6" button presses.

[carpenox]

good catch Bill

[jovieticar101]

you left out the code for the "4/5/6" button presses.

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd456)

is this the correct code?

also tried qB which is Barge, but this does not work, seems like it work like a whisper

[williamconley]

you left out the code for the "4/5/6" button presses.

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd456)

is this the correct code?

also tried qB which is Barge, but this does not work, seems like it work like a whisper

Code: Select all


c(digit)

    digit required - Specify a DTMF digit that can be used to spy on the next available channel.

d - Override the typical numeric DTMF functionality and instead use DTMF to switch between spy modes.

    4 - spy mode

    5 - whisper mode

    6 - barge mode

Try with JUST 4 JUST 5 and JUST 6, then try with 45 and 46?

See what results you get. Also add "w" to a few tests and see if whisper to spy modes are affected.

The boring stuff: Try every iteration possible. Log the data. Draw some results. Post the logged data if you don't get a solution.

Barge may only work on bridged calls that do not involve meetme. You could test that with a direct call between two sip phones to see if the behavior is being affected by MeetMe.

[jovieticar101]

I tried the following

Code: Select all

[code]exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qdB)[/code]

Code: Select all

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd456)

Code: Select all

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd(6))

everything doesnt work so I tried extenspy

Code: Select all

_473782188600XXX,n,ExtenSpy(${agent_zap_channel},qdbw)

the toggle works properly however I encounter few problems
1. default for this one is whisper not listen
2. when I monitor the agent from a different server on the same cluster, the system is giving me a different user or extension or sip

[williamconley]

Try with JUST 4 JUST 5 and JUST 6, then try with 45 and 46?

See what results you get.

I see ... just 6 ... did you try the others? "Every possible iteration" is boring and labor intense.

The goal here is to see If (and How) you can affect the behavior of the system. Or if you simply can't and an understanding of the Feature is just not yet within your grasp at all. Try all possibilities. It may become clear. (That's what I do every time I hit a new brick wall)

[jovieticar101]

yes, I tried every posibilies and do some trial and error for this matter.

[williamconley]

yes, I tried every posibilies and do some trial and error for this matter.

and when you tried every possibility ... did your attempt have ANY effect? At all? (If so: what were they ...)

[jovieticar101]

I did some of the recommendation that ai suggested me, I did some research and I cant find any clue.

only listen and whisper works.

[carpenox]

i would call in the dialplan god for this, you around striker?

[jovieticar101]

I tried this dial plan

exten => _666.,1,Macro(user-callerid,)
exten => _666.,n,ChanSpy(,qd)
exten => _666.,n,Hangup

then I dialed 6661234 on the softphone where 1234 is a softphone.

barge is working however the agent cant hear me, but the customer can.