call reports with remote agents

[gardo]

It seems that there are no reports being generated for the remote agents in the calls they made like with ordinary agents. Clicking on the "agent performance detail" doesn't also show anything. Is this feature not yet available?

[mflorell]

remote agents do not log to the vicidial_agent_log table. mostly because with remote agents that have multiple lines the agent user ID is incremented creating all sorts of issues with logging.

[convertec]

What if I need to log remote agents time on calls, even if they have one line? Is there some way you can show me how to do it?

[mflorell]

You would have to add an insert somewhere into the AST_VDremote_agents.pl script as well as in the FastAGIlog.pl script. You will need to do a lot of testing, and there still may be issues because of how remote_agents works.

[convertec]

ok sorry here is what i meant:

These agents are not using the VDremote at all. Thy login just like a normal agent, the only difference is the protocol in which their phones are setup to ring them, they are external as opposed to SIP/IAX/ZAP. That’s it!

[mflorell]

Oh, OK. There shouldn't be any issue with those agents, have you had problems with the reporting on EXTERNAL phone-connected agents?