CBHOLD to CALLBK

[chrism]

Hi Matt,

Inside of vdc_db_query.php, shouldn't this line be changed from CBHOLD to CALLBK?

### CALLBACK ENTRY
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )

### CALLBACK ENTRY
if ( ($dispo_choice == 'CALLBK') and (strlen($CallBackDatETimE)>10) )

Thanks,

Chris

[chrism]

Actually, let me phrase it another way....

What's the difference between CBHOLD and CALLBK? I guess one or more restrictive than the other - CALLBK being more restrictive. So is the above PHP SQL query correct?

Thanks,

Chris

[mflorell]

What function is that line in?

CBHOLD should never be dialed automatically by the system, it means a callback that has not hit it's trigger date yet.

I believe the line you are referring to may be fore USERONLY callbacks.

[chrism]

Hi Matt,

It was inside of the following 'if' routine:

################################################################################
### updateDISPO - update the vicidial_list table to reflect the agent choice of
### call disposition for that leand
################################################################################
if ($ACTION == 'updateDISPO')
{

[mflorell]

Just looked at the code and it is proper, if you do a scheduled callback then this is the default status, you just don't see it in the interface.

[chrism]

Great, thanks!