Agent Performance Detail Customization

[enzojan]

Hi all,

I would just like to ask if there's a way on the Agent Performance Detail Report to be grouped according to the Inbound Groups?

Thanks in advance

[mflorell]

How exactly would you propose agent activity(including pause time) be split up by in-group? What in-group would get the pause time?

That report is about agent activity, not call activity, so the wait time, dispo time and talk time really have nothing to do with the call itself.

What exactly are you looking for?