QUESTION: BARGE/LISTEN/WHISPER

[dlbaron]

Is there any way we can switch features 'BARGE/LISTEN/WHISPER' without hanging up and changing the options in realtime report?

for example I can search in option monitor=monitor then I listen to a user, then if I want to barge to this user I can hit something like a number 2 in my softphone to switch from listen to barge

any help would do, thank you everyone

Version: 2.14b0.5
SVN Version: 3564
DB Schema Version: 1653
ViciBox: v.8.0.1
Asterisk: 11.25.1-vici

[carpenox]

just use a webphone and hangup the phone then click the barge option, theres a video on my YT

[dlbaron]

thank you carpenox, we can do that but we usually monitor more than 1 user in production, we do a minimum of 5 active call sessions in eyebeam and just toggle different sessions, so if ever I am changing from listen to barge I would have to do that it would be a hassle

[dlbaron]

if this not yet in vicidial, can I have this requested? ill be giving some incentives if this is implemented

[carpenox]

you can request it through the viciphone github perhaps:

https://github.com/vicimikec/ViciPhone

I do not believe its possible with webrtc though.

Chris

[dlbaron]

we will use a softphone , is it possible?

[carpenox]

not to my knowledge

[williamconley]

Always barge, but stay on Mute?

[jovieticar101]

I'd love to have this feature in the future

[jovieticar101]

Chanspy or ExtenSpy but i dont know if this will work on asterisk 11

[jovieticar101]

Chanspy or ExtenSpy but i dont know if this will work on asterisk 11

[carpenox]

possibly actually, good idea

[jovieticar101]

EDITTED this line on extensions-vicidial.conf this is my entry

; Whisper to agent meetme entry
exten => _473782188600XXX,1,Answer
exten => _473782188600XXX,n,Wait(1)
exten => _473782188600XXX,n,AGI(getAGENTchannel.agi)
exten => _473782188600XXX,n,NoOp(${agent_zap_channel})
exten => _473782188600XXX,n,GotoIf($[ "${agent_zap_channel}" = "101" ]?fin)
exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd)
exten => _473782188600XXX,n(fin),Hangup()


when I press whisper on vicidial.
it listen to the call.


when I press 5 I can whisper to the agent

when I press 4 it goes back to listen.

when I press 6 - barge is not working

heres the output when I press 6

Code: Select all

[Oct 28 12:53:54] DTMF[30503][C-00000126]: channel.c:4215 __ast_read: DTMF begin '6' received on SIP/1715-00000075
[Oct 28 12:53:54] DTMF[30503][C-00000126]: channel.c:4226 __ast_read: DTMF begin passthrough '6' on SIP/1715-00000075
[Oct 28 12:53:54] DTMF[30502][C-00000126]: channel.c:4215 __ast_read: DTMF begin '6' received on Local/192*168*001*003*473782188600053@default-000000e1;2
[Oct 28 12:53:54] DTMF[30502][C-00000126]: channel.c:4219 __ast_read: DTMF begin ignored '6' on Local/192*168*001*003*473782188600053@default-000000e1;2
[Oct 28 12:53:55] DTMF[30503][C-00000126]: channel.c:4129 __ast_read: DTMF end '6' received on SIP/1715-00000075, duration 160 ms
[Oct 28 12:53:55] DTMF[30503][C-00000126]: channel.c:4170 __ast_read: DTMF end accepted with begin '6' on SIP/1715-00000075
[Oct 28 12:53:55] DTMF[30503][C-00000126]: channel.c:4199 __ast_read: DTMF end passthrough '6' on SIP/1715-00000075
[Oct 28 12:53:55] DTMF[30502][C-00000126]: channel.c:4129 __ast_read: DTMF end '6' received on Local/192*168*001*003*473782188600053@default-000000e1;2, duration 160 ms
[Oct 28 12:53:55] DTMF[30502][C-00000126]: channel.c:4199 __ast_read: DTMF end passthrough '6' on Local/192*168*001*003*473782188600053@default-000000e1;2

the agent can still hear me, but the customer cannot hear me

[williamconley]

you left out the code for the "4/5/6" button presses.

[carpenox]

good catch Bill

[jovieticar101]

you left out the code for the "4/5/6" button presses.

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd456)

is this the correct code?

also tried qB which is Barge, but this does not work, seems like it work like a whisper

[williamconley]

you left out the code for the "4/5/6" button presses.

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd456)

is this the correct code?

also tried qB which is Barge, but this does not work, seems like it work like a whisper

Code: Select all


c(digit)

    digit required - Specify a DTMF digit that can be used to spy on the next available channel.

d - Override the typical numeric DTMF functionality and instead use DTMF to switch between spy modes.

    4 - spy mode

    5 - whisper mode

    6 - barge mode

Try with JUST 4 JUST 5 and JUST 6, then try with 45 and 46?

See what results you get. Also add "w" to a few tests and see if whisper to spy modes are affected.

The boring stuff: Try every iteration possible. Log the data. Draw some results. Post the logged data if you don't get a solution.

Barge may only work on bridged calls that do not involve meetme. You could test that with a direct call between two sip phones to see if the behavior is being affected by MeetMe.

[jovieticar101]

I tried the following

Code: Select all

[code]exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qdB)[/code]

Code: Select all

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd456)

Code: Select all

exten => _473782188600XXX,n,ChanSpy(${agent_zap_channel},qd(6))

everything doesnt work so I tried extenspy

Code: Select all

_473782188600XXX,n,ExtenSpy(${agent_zap_channel},qdbw)

the toggle works properly however I encounter few problems
1. default for this one is whisper not listen
2. when I monitor the agent from a different server on the same cluster, the system is giving me a different user or extension or sip

[williamconley]

Try with JUST 4 JUST 5 and JUST 6, then try with 45 and 46?

See what results you get.

I see ... just 6 ... did you try the others? "Every possible iteration" is boring and labor intense.