vicidial.org

Made a php/mysql script for our front end website so people can enter their phone number and the script will add the to the hopper table (or something along those lines) so that they get called back relatively quickly.

I'd like to add this to an inbound call group so my sales reps know this came from the website and have all the information through vicidial?

Has anyone done this? Is this recommended?

It is quite easy, if you want the call to come in as an inbound group, just set the in-group up as normal, and then you will just be doing a single MySQL query to the vicidial_manager table to initiate the call to the customer.

Having the call go to an inbound group instead of as an outbound campaign call means that you do not have to interact with the hopper at all.

INSERT INTO vicidial_manager values('','','2007-12-13 15:05:07','NEW','N','192.168.1.2','','Originate','TESTCIDBLASTCALL0124','Channel: Local/917275551212@default','Context; default','Exten: 917275551213','Priority: 1','Callerid: "Callback" <7275551214>','','','','','');

You may have to play around with it a bit, but that should work for you.

You are the master.

Thank you again for everything. I will get messing with this next week and see if I cant get something working.

Sounds good, please post back here and let us know how it goes.