why exacly do we have these two statuses? why not just have one of them? if there a speficit reason we have two? if so can you please explain?
Thank you
whats the difference between the status CBHOLD and CALLBK ?
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whats the difference between the status CBHOLD and CALLBK ?
by bobbymc » Tue Sep 16, 2008 5:24 pm
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by mflorell » Tue Sep 16, 2008 7:18 pm
CBHOLD is when a scheduled callback is not yet ready to be dialed
CALLBK is when the scheduled callback has hit it's trigger date/time and can be dialed
CBHOLD is a special reserved status that cannot be selected as a campaign dial status.
CALLBK is when the scheduled callback has hit it's trigger date/time and can be dialed
CBHOLD is a special reserved status that cannot be selected as a campaign dial status.
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