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CBHOLD to CALLBK
Posted:
Mon May 18, 2009 1:36 pmby chrism
Hi Matt,
Inside of vdc_db_query.php, shouldn't this line be changed from CBHOLD to CALLBK?
### CALLBACK ENTRY
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
### CALLBACK ENTRY
if ( ($dispo_choice == 'CALLBK') and (strlen($CallBackDatETimE)>10) )
Thanks,
Chris
Posted:
Mon May 18, 2009 1:46 pmby chrism
Actually, let me phrase it another way....
What's the difference between CBHOLD and CALLBK? I guess one or more restrictive than the other - CALLBK being more restrictive. So is the above PHP SQL query correct?
Thanks,
Chris
Posted:
Mon May 18, 2009 3:00 pmby mflorell
What function is that line in?
CBHOLD should never be dialed automatically by the system, it means a callback that has not hit it's trigger date yet.
I believe the line you are referring to may be fore USERONLY callbacks.
Posted:
Mon May 18, 2009 3:26 pmby chrism
Hi Matt,
It was inside of the following '
if' routine:
################################################################################
### updateDISPO - update the vicidial_list table to reflect the agent choice of
### call disposition for that leand
################################################################################
if ($ACTION == 'updateDISPO')
{
Posted:
Mon May 18, 2009 3:35 pmby mflorell
Just looked at the code and it is proper, if you do a scheduled callback then this is the default status, you just don't see it in the interface.
Posted:
Mon May 18, 2009 3:54 pmby chrism
Great, thanks!