Average Wait time between calls per interval
Posted: Sat Jul 25, 2009 11:14 amHi everybody
There is a metric called avg wait time inside the Outbound calling report which is useful however I would like to have it also per 15 minutes interval,
so I'm wondering if you guys could point me to the proper tables to accomplish this.
any other suggestion is also very welcome.
Thanks
There is a metric called avg wait time inside the Outbound calling report which is useful however I would like to have it also per 15 minutes interval,
so I'm wondering if you guys could point me to the proper tables to accomplish this.
any other suggestion is also very welcome.
Thanks