I am following section F in manager's manual version 2.4. Sorry this has become a big post to read as I have given clearly all the steps
(given in maual) 1. Find out from your carrier(phone line provider) what they will be sending your calls to you as.
Many carriers will only send you the last 4 digits of the number that has been called. You will need this
information to setup your system properly. For this tutorial we will use 800-227-7655 as the inbound
800 number and our provider will send us all 10 digits for these inbound calls(i.e. 8002277655). For
more information on setting up a carrier within VICIdial, take a look at tutorial C above.
(what I have done)
I don't have the requirement of a calling from PSTN. I have requirement that I will get SIP call from softphone. I have chosen this number as 8002277655 as the inbound number.
I haven't set up carrier now. I have set up carrier as part of previous tutorial for outbound campaign, that also didn't work, I left that config now and started with this as this is priority.(given in maual) 3.Go to the INBOUND section of the VICIdial admin website and click on the ADD A NEW INGROUP.
4. For this tutorial we will use the following values for the fields on the NEW IN-GROUP form:
Group ID: SALESLINE
Group Name: Primary Sales Line
Group Color: red
Active: Y
Web Form: <we leave this blank> If you have a CRM, put its search page address here.
Voicemail: <we leave this blank>
Next Agent Call: oldest_call_finish
Fronter Display: Y
Script: NONE
Get Call Launch: NONE
(what I have done)Followed exctly as give in the above two steps.(given in maual) The next step is to create the DID(Direct Inward Dialing, also known as DDI, Direct Dial-In) entry
that will send the incoming call to the in-group that we just created. To get to the ADD A NEW DID
ENTRY page you need to be in the INBOUND section, then you can click on the ADD NEW DID
link.
On the Create DID page you will put the following values in:
DID Extension: 8002277655
DID Description: Inbound 800 number
(what I have done)Followed exctly as give in the above steps.(given in maual) Then you will click submit to create the DID entry and you will see more options which you should
modify:
Active: Y
DID Route: IN_GROUP
In-Group ID: SALESLINE (this is the in-group that we created above)
In-Group Call Handle Method: CID
In-Group Agent Search Method: LB
In-Group Phone Code: 1
<we will leave the other fields in their default values>
(what I have done)Followed exctly as give in the above steps.(given in maual) 10. For this tutorial we will use the following for the fields on the NEW CAMPAIGN form:
Campaign ID: TEST_IN
Campaign Name: Closer and inbound campaign
Active: Y
<we will leave park extension, park filename and web form blank for this tutorial>
Allow Closers: Y
Hopper Level: 5
Auto Dial Level: 1
Next Agent Call: oldest call finish
Local Call Time: 24hours
<we will leave voicemail, script and get call launch blank for this tutorial>
11. Click submit then click on the “Detail View” link near the top of the screen to go to the Campaign
Detail Modification screen. Here you need to change the “Allow Inbound and Blended ” field to “Y”
and the “Dial Method” field to “RATIO”.
12. Click submit and scroll down to the "Allowed Inbound Groups" section and check the box for
SALESLINE then click the SUBMIT button to commit the changes.
(what I have done)Followed exactly as give in the above steps.(given in maual) 13. Now that you have your in-group set up, you should have your agent log into the VICIdial client
application:
http://server-address/vicidial/welcome.php14. On the agent login screen you will need to enter in the phone login and phone password for the
phone that the agent will be using(you can look the phone login and phone passwords up in the
admin.php → Admin → Phones section) then click submit.
15. You will then need to enter in your username(7777) and password(1234) and select your
campaign(TEST_IN) then click submit.
(what I have done)Logged in as phone login: 201, user login as 1001 which I created previously and selected TEST_IN campaign.(given in maual) You should now be logged in as agent 7777 and your phone should ring to place you into your
VICIdial session
(what I have done)From XLite I logged in withe phone extension 201, and as I logged into vicidial agent gui, my phone rang. I clicked on Answer.(given in maual) 17. Because you logged into an inbound/closer-enabled campaign, you should now see a green screen
with the listing of all in-groups. Click on the SALESLINE group in the left side column and then click
SUBMIT at the bottom of the screen. There is also a BLENDED check-box on this green screen. You
would select that if you want to do blended calling where outbound calls are placed from that campaign
while agents are also taking inbound calls.
(what I have done)clicked the SALESLINE group in left and it has come right and selected the BLENDED check box and clicked on submit.[b](given in maual) [/b]
18. Since the campaign is set to a dial level of one (1) you are in auto dial mode and will need to click
the RESUME button to make yourself available to take inbound calls.
(what I have done)Clicked on RESUME button(given in maual) 19. When a call comes into the 800 number, the customer's callerID and possibly name or location
should appear in the VICIdial agent screen fields as well as the status bar at the top changing to the
color red(which we set in the in-group screen earlier).
(what I have done)I have logged in on Linphone with phone extension as 601 (already created this phone in the system under phones). Adn tried calling the number 8002277655. Now I don't see the result as given in the above step. Here is the problemPlease help me to do this configuration.
Thanks
(Especially since we all have it.)