All installation and configuration problems and questions
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by pedrograna » Fri Nov 14, 2008 4:10 pm
Hi
Im using VERSION: 2.0.4-121 and asterisk 1.4.19
The fact is that today the autodialing campaigns stop working not placing calls.
The most off the campaigns use dial method RATIO.
This is what AST_VDauto_dial.pl says.
loop counter: |5759999|
TIME DEBUG: -2.00|-1|1| GMT: 20:06
2008-11-14 19:06:23|LIVE AGENTS LOGGED IN: 0 ACTIVE CALLS: 2|
2008-11-14 19:06:23|OLD TRUNK SHORTS CLEARED: 5 |''||
2008-11-14 19:06:23| : agents: 1 dial_level: 0|
2008-11-14 19:06:23| : Calls to place: 0 (0 - 0) 2 |
2008-11-14 19:06:23|CAMPAIGN DIFFERENTIAL: 0 0 (0 - 0)|
2008-11-14 19:06:23|LOCAL TRUNK SHORTAGE: 0|0 (2 - 96)|
2008-11-14 19:06:23| : CALLING|
TIME DEBUG: -2.00|-1|1| GMT: 20:06
2008-11-14 19:06:23|| lagged call vla agent PAUSED 0E0|20081114190553|20081114190613|20081114190623||
2008-11-14 19:06:23|| lagged call vac agent DELETED 0E0|2008-11-14 19:04:23||
Theres agents logged in but the scripts says LIVE AGENTS 0
Is this normal?
No errors at asterisk levels sip trunks working ok.
Thanks in advance
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pedrograna
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- Location: UY
by pedrograna » Fri Nov 14, 2008 4:30 pm
I miss something:
The select from vicidial_live_agents shows agents in READY status.
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pedrograna
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- Location: UY
by mflorell » Fri Nov 14, 2008 10:39 pm
Did you reently change IP addresses by chance?
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mflorell
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by pedrograna » Sat Nov 15, 2008 10:30 pm
Its working, magically after rebooting the server and wait for aprox. 40 minutes. The live agents appear again, and autodial starts placing calls.
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pedrograna
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by scenarist » Thu Aug 01, 2013 6:45 am
I have the same problem. In ratio method agents works fine 30minutes and after that dialer stop placing calls?
I have also the same problem in any adapt method. asterisk cli did not show any errors.
Manual dial works fine.
What could be the problem?
Maybe network device make a problem or internet provider?
Does anyone had the same problem, any suggestion or advice what to check or...?
Goautodial CE 2.1||Asterisk 1.4.39.1-vici||VERSION: 2.4-309a
BUILD: 110430-1642
Kernel Version: 2.6.18-238.9.1.el5.goPAE (SMP)
SIP trunk:15xsiptrunks|80 agents|7xserver
Model:7xIntel(R) Xeon(R) CPU E5520 @ 2.27GHz x16
CPU:2.27GHz|HDD:3*80GB|RAID 1|RAM:8GB
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scenarist
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- Posts: 102
- Joined: Mon May 23, 2011 2:53 am
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