Lead Recycle and dialable leads count

[nrc]

I've searched on this topic and can't find a whole lot. Other than you shouldn't be using lead recycle really. Thats not the answer I want or need.

We use Lead Recycle for a reason:
We don't want to call someone back that is marked Not Home for another 4 hours (along with a list of other DISPO codes). If you don't use lead recycle and use the reset lead-called status, well those that were marked as NH or NA, etc... say 5 mins before we did the reset will now be added to the queue to be called yet again, and potentially can be called again immediately. Well if they were not home 5 mins ago, most likely will not be home right now either.

So with that said, is there a way to make the dialable leads count reflect the leads of which 4 hours has past? Right now if you run out a list...and 4 hours later go look it will still show 0, but in reality if you were to call the hopper will fill because there are lead recycles in the list that are technically "dialable"

Any help would be appreciated!

[DomeDan]

I know your issue and I have not found any solution to this
other then to not use lead recycle, I know that's not what you want to hear but that's how it is

Its possible that you will end up calling a lead within 5 minutes after you did a reset
but there are ways to prevent it, best way is probably to set "List Order" to "DOWN LAST CALL TIME: Sorts by the oldest local call time for the leads "
or you can make a filter to prevent NH being called within 4 hours

You probably need to write a report to tell you the real dialable leads when using recycle,
I wrote a report to check how many ANYONE callback there were and when they were gonna get into the hopper

[nrc]

DomeDan, can you link me to that report you created? I'd be interested in seeing that as well.
which brings up another issue. we have callbacks that are LIVE but don't get called.... another thread i'll research later

You bring up some good points with the last call time and/or making a filter...what a pain, but an option.

thanks.

[DomeDan]

I havnt looked at the report in a while, but it should work,
I uploaded it to the issue tracker http://www.vicidial.org/VICIDIALmantis/view.php?id=693
feel free to tell me if there is some problem in the code

You could probably modify it to make a report about lead recycle info

[nrc]

thanks!

If i get the chance to have it show recycle leads, i'll upload it as well for others.