vicidial.org

by **m160858** » Wed Nov 08, 2006 7:27 pm

Hi,

I try to use the predictive dialer mode, but the call doesn't come to my agent ... this is my CLI (asterisk)

Executing MeetMe("IAX2/100-2", "8600051") in new stack
== Parsing '/etc/asterisk/meetme.conf': Found
-- Created MeetMe conference 1023 for conference '8600051'
-- Playing 'conf-onlyperson' (language 'en')
== Parsing '/etc/asterisk/manager.conf': Found
== Manager 'sendcron' logged on from 127.0.0.1
-- Executing AGI("Local/919784187300@default-002b,2", "call_log.agi|919784187300") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing Dial("Local/919784187300@default-002b,2", "IAX2/pri/0019784187300||tTo") in new stack
-- Called pri/0019784187300
-- Call accepted by 192.168.1.2 (format ulaw)
-- Format for call is ulaw
-- IAX2/pri-5 is ringing
-- IAX2/pri-5 stopped sounds
-- IAX2/pri-5 answered Local/919784187300@default-002b,2
> Channel Local/919784187300@default-002b,1 was answered.
-- Executing AGI("Local/919784187300@default-002b,1", "call_log.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
== Manager 'sendcron' logged off from 127.0.0.1
== Spawn extension (default, 919784187300, 2) exited non-zero on 'Local/919784187300@default-002b,2'
-- Executing DeadAGI("Local/919784187300@default-002b,2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("Local/919784187300@default-002b,2", "VD_hangup.agi|PRI-----NODEBUG-----16-----ANSWER-----3-----0") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing AGI("IAX2/pri-5", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("IAX2/pri-5", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing AGI("IAX2/pri-5", "agi-VDADtransfer.agi|8365") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi
-- AGI Script agi-VDADtransfer.agi completed, returning 0
-- Executing Hangup("IAX2/pri-5", "") in new stack
== Spawn extension (default, 8365, 5) exited non-zero on 'IAX2/pri-5'
-- Executing DeadAGI("IAX2/pri-5", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("IAX2/pri-5", "VD_hangup.agi|PRI-----NODEBUG-----16---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- Hungup 'IAX2/pri-5'
-- Hungup 'Zap/pseudo-2095361441'
== Spawn extension (default, 8600051, 1) exited non-zero on 'IAX2/100-2'
-- Executing DeadAGI("IAX2/100-2", "call_log.agi|h") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/call_log.agi
-- AGI Script call_log.agi completed, returning 0
-- Executing DeadAGI("IAX2/100-2", "VD_hangup.agi|PRI-----NODEBUG-----0---------------") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/VD_hangup.agi
-- AGI Script VD_hangup.agi completed, returning 0
-- Hungup 'IAX2/100-2'

NOTE: I've 2 asterisk, once have the vicidial installed and the second have a PRI card installed.
The first send the call to second from iax connection.

Regards

by **mflorell** » Wed Nov 08, 2006 9:22 pm

Is the IAX trunk registered?

Are you using the same Dial string for the IAX trunka s you use to register the account?

by **m160858** » Tue Nov 14, 2006 4:49 pm

mflorell wrote:Is the IAX trunk registered?

Are you using the same Dial string for the IAX trunka s you use to register the account?

i resolve my problem but now i've a new problem .. the system was working fine 3 days, suddenly show me the next message on my CLI:

Nov 14 16:45:12 WARNING[7753]: app_meetme.c:1541 conf_run: Unable to write frame to channel: Resource temporarily unavailable
Nov 14 16:45:12 WARNING[7753]: app_meetme.c:1541 conf_run: Unable to write frame to channel: Resource temporarily unavailable
Nov 14 16:45:12 WARNING[7753]: app_meetme.c:1541 conf_run: Unable to write frame to channel: Resource temporarily unavailable
Nov 14 16:45:12 WARNING[7753]: app_meetme.c:1541 conf_run: Unable to write frame to channel: Resource temporarily unavailable
Nov 14 16:45:12 WARNING[7753]: app_meetme.c:1541 conf_run: Unable to write frame to channel: Resource temporarily unavailable
Nov 14 16:45:13 WARNING[7753]: app_meetme.c:1541 conf_run: Unable to write frame to channel: Resource temporarily unavailable

constantly and i can't make calls

What happens?

Regards

by **mflorell** » Tue Nov 14, 2006 6:41 pm

What codec are you using?

by **m160858** » Tue Nov 14, 2006 6:45 pm

mflorell wrote:What codec are you using?

i've a PRI .. i don't understand ur question

by **mflorell** » Tue Nov 14, 2006 7:03 pm

What kind of PRI circuit are you using?

What kind of T1/E1 card are you using?

What zaptel drivers are you using?

by **m160858** » Tue Nov 14, 2006 9:25 pm

mflorell wrote:What kind of PRI circuit are you using?

What kind of T1/E1 card are you using?

What zaptel drivers are you using?

I use E1 (30 lines in Peru) .. i installed the vicidial above trixbox 1.2.3, the zaptel is the 1.2.9

by **mflorell** » Tue Nov 14, 2006 9:42 pm

What kind of T1/E1 card are you using?

What version of Asterisk are you using?(trixbox is separate from Asterisk)

by **gerski** » Tue Nov 14, 2006 10:55 pm

have you tried dialing it out manually?

on your asterisk CLI, iax must not be called, and also pri it must be zap? can you post your configuration for your pri.

by **m160858** » Wed Nov 15, 2006 2:39 pm

gerski wrote:have you tried dialing it out manually?

on your asterisk CLI, iax must not be called, and also pri it must be zap? can you post your configuration for your pri.

Yes! .... manually works OK. All works OK also 3 days then died.

by **Op3r** » Wed Nov 15, 2006 11:23 pm

please post this command screen -r

then also check your dialling hours
check your server time
then check your asterisk cli for any errors when you run the campaign.

by **caspar** » Tue Apr 10, 2007 7:20 am

I have a similar problem. The numbers are being dialed from the leads list, but the answered calls are not transfered to the agents.

Asterisk CLI:

Code: Select all: -- Remote UNIX connection -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- Zap/3-1 answered Local/0824944512@default-6c06,2 > Channel Local/0824944512@default-6c06,1 was answered. == Manager 'sendcron' logged off from 127.0.0.1 -- Executing NoCDR("Local/0824944512@default-6c06,1", "") in new stack Apr 10 10:36:15 NOTICE[7093]: cdr.c:443 ast_cdr_free: CDR on channel 'Local/0824944512@default-6c06,1' not posted Apr 10 10:36:15 NOTICE[7093]: cdr.c:445 ast_cdr_free: CDR on channel 'Local/0824944512@default-6c06,1' lacks end -- Executing Playback("Local/0824944512@default-6c06,1", "sip-silence") in new stack -- Playing 'sip-silence' (language 'en') == Spawn extension (default, 0824944512, 2) exited non-zero on 'Local/0824944512@default-6c06,2' -- Executing DeadAGI("Local/0824944512@default-6c06,2", "agi://127.0.0.1:4577/call_log") in new stack -- Executing AGI("Zap/3-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0824944512@default-6c06,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----13-----0)") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing AGI("Zap/3-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----13-----0) completed, returning 0 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Spawn extension (default, 8365, 5) exited non-zero on 'Zap/1-1' -- Executing DeadAGI("Zap/1-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Zap/1-1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0 -- Hungup 'Zap/1-1' -- Zap/5-1 answered Local/0824933370@default-2866,2 > Channel Local/0824933370@default-2866,1 was answered. == Manager 'sendcron' logged off from 127.0.0.1 -- Executing NoCDR("Local/0824933370@default-2866,1", "") in new stack Apr 10 10:36:16 NOTICE[7112]: cdr.c:443 ast_cdr_free: CDR on channel 'Local/0824933370@default-2866,1' not posted Apr 10 10:36:16 NOTICE[7112]: cdr.c:445 ast_cdr_free: CDR on channel 'Local/0824933370@default-2866,1' lacks end -- Executing Playback("Local/0824933370@default-2866,1", "sip-silence") in new stack -- Playing 'sip-silence' (language 'en') == Spawn extension (default, 0824933370, 2) exited non-zero on 'Local/0824933370@default-2866,2' -- Executing DeadAGI("Local/0824933370@default-2866,2", "agi://127.0.0.1:4577/call_log") in new stack -- Executing AGI("Zap/5-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing AGI("Zap/5-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0824933370@default-2866,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----14-----0)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----14-----0) completed, returning 0 -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing AGI("Zap/6-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Spawn extension (default, 8365, 5) exited non-zero on 'Zap/6-1' -- Executing DeadAGI("Zap/6-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Zap/6-1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0 -- Hungup 'Zap/6-1' == Manager 'sendcron' logged off from 127.0.0.1 == Manager 'sendcron' logged off from 127.0.0.1 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing AGI("Local/0835055080@default-8121,2", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing Dial("Local/0835055080@default-8121,2", "ZAP/g1/0835055080|23") in new stack -- Requested transfer capability: 0x00 - SPEECH -- Called g1/0835055080 -- Zap/1-1 is proceeding passing it to Local/0835055080@default-8121,2 Apr 10 10:36:23 NOTICE[7149]: channel.c:2482 __ast_request_and_dial: Don't know what to do with control frame 15 -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing AGI("Zap/3-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- Zap/1-1 is ringing -- Nobody picked up in 23000 ms -- Hungup 'Zap/2-1' -- Executing Hangup("Local/0836368110@default-d1dd,2", "") in new stack == Spawn extension (default, 0836368110, 3) exited non-zero on 'Local/0836368110@default-d1dd,2' -- Executing DeadAGI("Local/0836368110@default-d1dd,2", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0836368110@default-d1dd,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------) completed, returning 0 == Manager 'sendcron' logged off from 127.0.0.1 -- Nobody picked up in 23000 ms -- Hungup 'Zap/4-1' -- Executing Hangup("Local/0836356464@default-4097,2", "") in new stack == Spawn extension (default, 0836356464, 3) exited non-zero on 'Local/0836356464@default-4097,2' -- Executing DeadAGI("Local/0836356464@default-4097,2", "agi://127.0.0.1:4577/call_log") in new stack == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Spawn extension (default, 8365, 5) exited non-zero on 'Zap/3-1' -- Executing DeadAGI("Zap/3-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0836356464@default-4097,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------)") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Zap/3-1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----NOANSWER----------) completed, returning 0 == Manager 'sendcron' logged off from 127.0.0.1 -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0 -- Hungup 'Zap/3-1' -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing AGI("Zap/5-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Spawn extension (default, 8365, 5) exited non-zero on 'Zap/5-1' -- Executing DeadAGI("Zap/5-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Zap/5-1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0 -- Hungup 'Zap/5-1' == Manager 'sendcron' logged off from 127.0.0.1 == Manager 'sendcron' logged off from 127.0.0.1 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing AGI("Local/0848110739@default-81e6,2", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing Dial("Local/0848110739@default-81e6,2", "ZAP/g1/0848110739|23") in new stack -- Requested transfer capability: 0x00 - SPEECH -- Called g1/0848110739 == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing AGI("Local/0848014233@default-c154,2", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing Dial("Local/0848014233@default-c154,2", "ZAP/g1/0848014233|23") in new stack -- Requested transfer capability: 0x00 - SPEECH -- Called g1/0848014233 -- Zap/2-1 is proceeding passing it to Local/0848110739@default-81e6,2 Apr 10 10:36:30 NOTICE[7206]: channel.c:2482 __ast_request_and_dial: Don't know what to do with control frame 15 -- Zap/3-1 is proceeding passing it to Local/0848014233@default-c154,2 Apr 10 10:36:31 NOTICE[7214]: channel.c:2482 __ast_request_and_dial: Don't know what to do with control frame 15 -- Zap/1-1 answered Local/0835055080@default-8121,2 > Channel Local/0835055080@default-8121,1 was answered. == Manager 'sendcron' logged off from 127.0.0.1 -- Executing NoCDR("Local/0835055080@default-8121,1", "") in new stack Apr 10 10:36:31 NOTICE[7225]: cdr.c:443 ast_cdr_free: CDR on channel 'Local/0835055080@default-8121,1' not posted Apr 10 10:36:31 NOTICE[7225]: cdr.c:445 ast_cdr_free: CDR on channel 'Local/0835055080@default-8121,1' lacks end -- Executing Playback("Local/0835055080@default-8121,1", "sip-silence") in new stack -- Playing 'sip-silence' (language 'en') == Spawn extension (default, 0835055080, 2) exited non-zero on 'Local/0835055080@default-8121,2' -- Executing DeadAGI("Local/0835055080@default-8121,2", "agi://127.0.0.1:4577/call_log") in new stack -- Executing AGI("Zap/1-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0835055080@default-8121,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----0)") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----9-----0) completed, returning 0 -- Zap/2-1 is ringing -- Zap/3-1 is ringing -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing AGI("Zap/1-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Spawn extension (default, 8365, 5) exited non-zero on 'Zap/1-1' -- Executing DeadAGI("Zap/1-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Zap/1-1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0 -- Hungup 'Zap/1-1' == Manager 'sendcron' logged off from 127.0.0.1 -- Zap/2-1 answered Local/0848110739@default-81e6,2 > Channel Local/0848110739@default-81e6,1 was answered. == Manager 'sendcron' logged off from 127.0.0.1 -- Executing NoCDR("Local/0848110739@default-81e6,1", "") in new stack Apr 10 10:36:47 NOTICE[7290]: cdr.c:443 ast_cdr_free: CDR on channel 'Local/0848110739@default-81e6,1' not posted Apr 10 10:36:47 NOTICE[7290]: cdr.c:445 ast_cdr_free: CDR on channel 'Local/0848110739@default-81e6,1' lacks end -- Executing Playback("Local/0848110739@default-81e6,1", "sip-silence") in new stack -- Playing 'sip-silence' (language 'en') == Spawn extension (default, 0848110739, 2) exited non-zero on 'Local/0848110739@default-81e6,2' -- Executing DeadAGI("Local/0848110739@default-81e6,2", "agi://127.0.0.1:4577/call_log") in new stack -- Executing AGI("Zap/2-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0848110739@default-81e6,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----17-----0)") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing AGI("Zap/2-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----17-----0) completed, returning 0 -- Zap/3-1 answered Local/0848014233@default-c154,2 > Channel Local/0848014233@default-c154,1 was answered. == Manager 'sendcron' logged off from 127.0.0.1 -- Executing NoCDR("Local/0848014233@default-c154,1", "") in new stack Apr 10 10:36:48 NOTICE[7306]: cdr.c:443 ast_cdr_free: CDR on channel 'Local/0848014233@default-c154,1' not posted Apr 10 10:36:48 NOTICE[7306]: cdr.c:445 ast_cdr_free: CDR on channel 'Local/0848014233@default-c154,1' lacks end -- Executing Playback("Local/0848014233@default-c154,1", "sip-silence") in new stack -- Playing 'sip-silence' (language 'en') == Spawn extension (default, 0848014233, 2) exited non-zero on 'Local/0848014233@default-c154,2' -- Executing DeadAGI("Local/0848014233@default-c154,2", "agi://127.0.0.1:4577/call_log") in new stack -- Executing AGI("Zap/3-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0848014233@default-c154,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----18-----0)") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing AGI("Zap/3-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----18-----0) completed, returning 0 -- Channel 0/2, span 1 got hangup request == Spawn extension (default, 8365, 4) exited non-zero on 'Zap/2-1' -- Executing DeadAGI("Zap/2-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Zap/2-1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16---------------) completed, returning 0 -- Hungup 'Zap/2-1' -- AGI Script agi-VDADtransfer.agi completed, returning 0 -- Executing AGI("Zap/3-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 == Spawn extension (default, 8365, 5) exited non-zero on 'Zap/3-1' -- Executing DeadAGI("Zap/3-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Zap/3-1", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------)") in new stack -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------) completed, returning 0 -- Hungup 'Zap/3-1'

extensions.conf

Code: Select all: [general] static=yes writeprotect=no [globals] [default] ; hang up exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log) exten => h,2,DeadAGI(agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME})) ;Outbound calls exten => _0[78]XXXXXXXX,1,Macro(dialoutCCZAP,${EXTEN},23) exten => _0[0-69]XXXXXXXX,1,Macro(dialoutCCZAP,${EXTEN},250) exten => 1023,1,Macro(dialoutCCZAP,1023,60) exten => 10118,1,Macro(dialoutCCZAP,10118,60) exten => _XXXXXXX,1,Goto(012${EXTEN},1) ;Testing purpose exten => 1699,1,Dial(ZAP/g1/0833846945) exten => 1699,2,Hangup ;Agent phones exten => _1XXX,1,NoCDR exten => _1XXX,n,Dial(SIP/c${EXTEN:1},300,o) exten => _1XXX,n,Hangup ;Manager phones exten => _2XXX,1,NoCDR exten => _2XXX,n,Dial(SIP/p${EXTEN:1},300,o) exten => _2XXX,n,Hangup ; quiet monitor extensions for meetme rooms (for room managers) exten => _68600XXX,1,NoCDR exten => _68600XXX,n,Meetme,${EXTEN:1}|mq ; quiet entry and leaving conferences for VICIDIAL exten => _78600XXX,1,NoCDR exten => _78600XXX,n,Meetme,${EXTEN:1}|q ; barge monitoring extension exten => 8159,1,NoCDR exten => 8159,n,ZapBarge exten => 8159,n,Hangup ; prompt recording AGI script, ID is 4321 exten => 8168,1,NoCDR exten => 8168,n,Answer exten => 8168,n,AGI(agi-record_prompts.agi) exten => 8168,n,Hangup exten => 8300,1,NoCDR exten => 8300,n,Hangup ; park channel for client GUI parking, hangup after 30 minutes ; create a GSM formatted audio file named "park.gsm" that is 30 minutes long ; and put it in /var/lib/asterisk/sounds exten => 8301,1,NoCDR exten => 8301,n,Answer exten => 8301,n,AGI(park_CID.agi) exten => 8301,n,Playback(park) exten => 8301,n,Hangup exten => 8303,1,NoCDR exten => 8303,n,Answer exten => 8303,n,AGI(park_CID.agi) exten => 8303,n,Playback(conf) exten => 8303,n,Hangup ; park channel for client GUI conferencing, hangup after 30 minutes ; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long ; and put it in /var/lib/asterisk/sounds exten => 8302,1,NoCDR exten => 8302,n,Answer exten => 8302,n,Playback(conf) exten => 8302,n,Hangup ; default audio for safe harbor 2-second-after-hello message then hangup ; create a GSM formatted audio file complies with safe harbor rules ; and put it in /var/lib/asterisk/sounds then change filename below exten => 8307,1,NoCDR exten => 8307,n,Answer exten => 8307,n,Playback(vm-goodbye) exten => 8307,n,Hangup ; this is used for recording conference calls, the client app sends the filename ; value as a callerID recordings go to /var/spool/asterisk/monitor (WAV) exten => 8309,1,NoCDR exten => 8309,n,Answer exten => 8309,n,Monitor(wav,${CALLERIDNAME}) exten => 8309,n,Wait,1800 exten => 8309,n,Hangup ; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL ; replace conf with the message file you want to leave exten => 8320,1,NoCDR exten => 8320,n,WaitForSilence(2000,2) ; AMD got machine. leave message after recording exten => 8320,n,Playback(conf) exten => 8320,n,AGI(VD_amd_post.agi,${EXTEN}) exten => 8320,n,Hangup ; VICIDIAL_auto_dialer transfer script for no-agent campaigns: exten => 8364,1,NoCDR exten => 8364,n,Playback(sip-silence) exten => 8364,n,AGI(agi://127.0.0.1:4577/call_log) exten => 8364,n,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN}) exten => 8364,n,AGI(agi-VDADtransferBROADCAST.agi,${EXTEN}) exten => 8364,n,Hangup ; VICIDIAL_auto_dialer transfer script: exten => 8365,1,NoCDR exten => 8365,n,Playback(sip-silence) exten => 8365,n,AGI(agi://127.0.0.1:4577/call_log) exten => 8365,n,AGI(agi-VDADtransfer.agi,${EXTEN}) exten => 8365,n,AGI(agi-VDADtransfer.agi,${EXTEN}) exten => 8365,n,Hangup ; VICIDIAL_auto_dialer transfer script SURVEY at beginning: exten => 8366,1,NoCDR exten => 8366,n,Playback(sip-silence) exten => 8366,n,AGI(agi://127.0.0.1:4577/call_log) exten => 8366,n,AGI(agi-VDADtransferSURVEY.agi,${EXTEN}) exten => 8366,n,AGI(agi-VDADtransferSURVEY.agi,${EXTEN}) exten => 8366,n,Hangup ; VICIDIAL_auto_dialer transfer script Load Balance Overflow: exten => 8367,1,NoCDR exten => 8367,n,Playback(sip-silence) exten => 8367,n,AGI(agi://127.0.0.1:4577/call_log) exten => 8367,n,AGI(agi-VDAD_LO_transfer.agi,${EXTEN}) exten => 8367,n,AGI(agi-VDAD_LO_transfer.agi,${EXTEN}) exten => 8367,n,Hangup ; VICIDIAL_auto_dialer transfer script Load Balanced: exten => 8368,1,NoCDR exten => 8368,n,Playback(sip-silence) exten => 8368,n,AGI(agi://127.0.0.1:4577/call_log) exten => 8368,n,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8368,n,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8368,n,Hangup ; VICIDIAL_auto_dialer transfer script AMD with Load Balanced: exten => 8369,1,NoCDR exten => 8369,n,Playback(sip-silence) exten => 8369,n,AGI(agi://127.0.0.1:4577/call_log) exten => 8369,n,AMD(3500|1500|300|5000|120|50|5|256) exten => 8369,n,AGI(VD_amd.agi,${EXTEN}) exten => 8369,n,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8369,n,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) exten => 8369,n,Hangup ; VICIDIAL auto-dial reminder script exten => 8372,1,NoCDR exten => 8372,n,Playback(sip-silence) exten => 8372,n,AGI(agi://127.0.0.1:4577/call_log) exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN}) exten => 8372,n,AGI(agi-VDADautoREMINDER.agi,${EXTEN}) exten => 8372,n,Hangup ; Give voicemail at extension 8500 exten => 8500,1,NoCDR exten => 8500,n,VoicemailMain exten => 8500,n,Goto(s,6) ; this is used for sending DTMF signals within conference calls, the client app ; sends the digits to be played in the callerID field ; sound files must be placed in /var/lib/asterisk/sounds exten => 8500998,1,NoCDR exten => 8500998,n,Answer exten => 8500998,n,Macro(dtmf,${CALLERID}${CALLERIDNAME}) ; this is used to allow the GUI to send you directly into voicemail ; don't forget to set GUI variable $voicemail_exten to this extension exten => 8501,1,NoCDR exten => 8501,n,VoicemailMain(s${CALLERIDNUM}) exten => 8501,n,Hangup ; this is used to allow the GUI to send live calls directly into voicemail ; don't forget to set GUI variable $voicemail_dump_exten to this extension exten => _85026666666666.,1,NoCDR exten => _85026666666666.,n,Wait(2) exten => _85026666666666.,n,Voicemail(${EXTEN:14}) exten => _85026666666666.,n,Hangup ; playback of recorded prompts exten => _851XXXXX,1,NoCDR exten => _851XXXXX,n,Answer exten => _851XXXXX,n,Playback(${EXTEN}) exten => _851XXXXX,n,Hangup ; Extension 8600 + 8601 conference rooms exten => 8600,1,NoCDR exten => 8600,n,Meetme,8600 exten => 8601,1,NoCDR exten => 8601,n,Meetme,8601 ;exten => _86000[0-4]X,1,NoCDR ;exten => _86000[0-4]X,n,Meetme,${EXTEN}|q exten => _860XXXX,1,NoCDR exten => _860XXXX,n,Meetme,${EXTEN}|q ; ZapBarge direct channel extensions exten => _86120XX,1,NoCDR exten => _86120XX,n,ZapBarge(${EXTEN:5}) ; parameters for agi-VDADcloser.agi (2 fields separated by five dashes "-----"): ; 1. the full extension formatted by VICIDIAL for internal transfers * separated ; 2. the word START to denote the beginning of the acceptance of the transfer ; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover or IAX channel] exten => _90009.,1,NoCDR exten => _90009.,n,Answer ; Answer the line exten => _90009.,n,AGI(agi-VDADcloser.agi,${EXTEN}-----START) exten => _90009.,n,Hangup exten => _X38600XXX,1,NoCDR exten => _X38600XXX,n,MeetMeAdmin(${EXTEN:2},t,${EXTEN:0:1}) exten => _X38600XXX,n,Hangup exten => _X48600XXX,1,NoCDR exten => _X48600XXX,n,MeetMeAdmin(${EXTEN:2},T,${EXTEN:0:1}) exten => _X48600XXX,n,Hangup [inbound] ;Direct inbound lines exten => 1700,1,Macro(inbound,2000) exten => 1701,1,Macro(inbound,2003) exten => 1702,1,Macro(inbound,1000) ;Call Centre exten => _17XX,1,Ringing exten => _17XX,2,Wait(1) exten => _17XX,3,Answer exten => _17XX,4,AGI(agi-VDADcloser_inboundCIDlookup.agi,default-----${CALLERID(num)}-----${CALLERID(name)}---------------101-----09) exten => _17XX,5,Hangup exten => _18XX,1,Goto(1798,1) exten => _19XX,1,Goto(1799,1) [manager] include => callcenter ;Transfer from reception to call centre exten => 0000,1,Goto(inbound,1799,1) ;Nosipo's phone exten => 1000,1,Macro(manager,SIP/c000,1000) ;Special telkom numbers exten => 1023,1,Goto(callcenter,1023,1) exten => 10118,1,Goto(callcenter,10118,1) ;Agent phone exten => _1XXX,1,Macro(manager,SIP/c${EXTEN:1},${EXTEN}) ;VM retrieval exten => _1XXXX,1,NoCDR exten => _1XXXX,2,VoiceMailMain(${EXTEN:1}) exten => _1XXXX,3,Hangup ;Reception phone exten => 2000,hint,SIP/p000 exten => 2000,1,Macro(reception,SIP/p000,2000) ;Manager phone exten => _2XXX,hint,SIP/p${EXTEN:1} exten => _2XXX,1,Macro(manager,SIP/p${EXTEN:1},${EXTEN}) [callcenter] exten => _cXXX,1,Dial(SIP/${EXTEN}) exten => _pXXX,1,Dial(SIP/${EXTEN}) ; Agent login exten => _*XXXX,1,NoCDR exten => _*XXXX,n,AgentCallbackLogin(${EXTEN:1}||${CALLERID(num)}@callcenter) ; Agent logout exten => **,1,NoCDR exten => **,n,Set(ABCID=${EVAL(${AGENTBYCALLERID_${CALLERID(num)}})}) exten => **,n,System(asterisk -rx "agent logoff Agent/${ABCID}") exten => **,n,Playback(agent-loggedoff) exten => **,n,Playback(vm-goodbye) exten => **,n,Hangup ;Outbound calls exten => _07[26]XXXXXXX,1,Macro(dialoutAgentZAP,${EXTEN},23); Vodacom exten => _082XXXXXXX,1,Macro(dialoutAgentZAP,${EXTEN},23) ;Vodacom exten => _07[01345789]XXXXXXX,1,Macro(dialoutAgentZAP,${EXTEN},23) ;Other cellphones exten => _08[013-9]XXXXXXX,1,Macro(dialoutAgentZAP,${EXTEN},23) ;Other cellphones exten => _0[0-69]XXXXXXXX,1,Macro(dialoutAgentZAP,${EXTEN},250) ;Telkom exten => 1023,1,Macro(dialoutAgentZAP,${EXTEN},250) exten => 10118,1,Macro(dialoutAgentZAP,${EXTEN},250) ;VICIDIAL sessions exten => _860XXXX,1,Goto(default,${EXTEN},1) [macro-manager] ;Dials a manager ;ARG1 = Manager's channel ;ARG2 = Manager's extension exten => s,1,Dial(${ARG1},30,moM(rec^${CALLERID(num)}^DialIn^${ARG2})) exten => s,2,Playback(vm-nobodyavail) exten => s,3,Goto(manager,2000,1) exten => s,102,Playback(vm-nobodyavail) exten => s,103,Goto(manager,2000,1) [macro-reception] ;Dials the reception ;ARG1 = Reception channel ;ARG2 = Reception voice mail exten => s,1,Dial(${ARG1},30,mo) exten => s,2,VoiceMail(${ARG2}@default) exten => s,3,Hangup() exten => s,102,VoiceMail(${ARG2}@default) exten => s,103,Hangup() [macro-rec] ;Records conversations to wav ;Recorded files must be in the following format: FULLDATE_CUSTPHONE_CAMPAIGN_AGENT ;ARG1 = Customer Phone Number ;ARG2 = Campaign Name ;ARG3 = Agent Phone Number exten => s,1,Monitor(wav,${TIMESTAMP}_${ARG1}_${ARG2}_${ARG3}) [macro-inbound] ;Handles inbound calls ;ARG1 => exten in manager context to dial exten => s,1,Ringing exten => s,2,Wait(1) exten => s,3,Answer exten => s,4,Goto(manager,${ARG1},1) [macro-dtmf] ;Sends DTMF signals ;ARG1 = DTMF signals to play exten => s,1,GosubIf(${LEN(${ARG1})}=0]?20:10) exten => s,10,Hangup exten => s,20,Playback(silence) exten => s,21,Playback(${ARG1:0:1}) exten => s,22,Macro(dtmf|${ARG1:1}) [macro-dialoutAgentZAP] ;Dial out from agent account via ZAP ;ARG1 = number to dial out ;ARG2 = time out value exten => s,1,Set(ABCID=${EVAL(${AGENTBYCALLERID_${CALLERID(num)}})}) exten => s,2,Set(CDR(userfield)=${EVAL(${AGENTBYCALLERID_${CALLERID(num)}})}) exten => s,3,GotoIf(${ISNULL(${ABCID})}?10:20) exten => s,10,Playback(agent-loggedoff) exten => s,n,Playback(vm-goodbye) exten => s,n,Hangup exten => s,20,Macro(rec,${ARG1},DialOut,${ABCID}) exten => s,21,Dial(ZAP/g1/${ARG1},${ARG2}) exten => s,22,Playback(vm-nobodyavail) exten => s,n,Hangup exten => s,122,Playback(vm-nobodyavail) exten => s,n,Hangup [macro-dialoutAgentIAX] ;Dial out from agent account via IAX ;ARG1 = number to dial out ;ARG2 = time out value exten => s,1,Set(ABCID=${EVAL(${AGENTBYCALLERID_${CALLERID(num)}})}) exten => s,2,Set(CDR(userfield)=${EVAL(${AGENTBYCALLERID_${CALLERID(num)}})}) exten => s,3,GotoIf(${ISNULL(${ABCID})}?10:20) exten => s,10,Playback(agent-loggedoff) exten => s,n,Playback(vm-goodbye) exten => s,n,Hangup exten => s,20,Macro(rec,${ARG1},DialOut,${ABCID}) exten => s,21,Dial(IAX2/test/${ARG1},${ARG2}) exten => s,22,Playback(vm-nobodyavail) exten => s,n,Hangup exten => s,122,Playback(vm-nobodyavail) exten => s,n,Hangup [macro-dialoutCCZAP] ;Dial out from the call center via ZAP ;ARG1 = number to dial out ;ARG2 = time out value exten => s,1,AGI(agi://127.0.0.1:4577/call_log) exten => s,2,Dial(ZAP/g1/${ARG1}|${ARG2}|j) exten => s,3,Hangup

screen -r

Code: Select all: 3157.ASTlisten (Detached) 11925.ASTupdate (Detached) 3163.ASTVDremote (Detached) 20833.ASTVDadapt (Detached) 3160.ASTVDauto (Detached) 3154.ASTsend (Detached) 3169.ASTfastlog (Detached)

by **mflorell** » Tue Apr 10, 2007 12:33 pm

Please post some output from your /var/log/astguiclient/agiout.2007-04-XX file. Make sure to include agi_VDADtransfer output from that file.

by **caspar** » Wed Apr 11, 2007 7:55 am

What I did:
- Created a Test Campaign which is populated with a specific telephone number for all leads
- Then I login as an agent to the campaign
- Then I "Resume" the predictive dialing
- 0833846945 started to ring and I answered the call
- No sound on 0833846945
- The call is also not transfered to the agent, the agent is still waiting for a call
- After a few seconds the call is dropped automatically

The Asterisk CLI output during the call:

Code: Select all: Apr 11 14:32:24 WARNING[11954]: channel.c:781 channel_find_locked: Avoided initial deadlock for '0x840b6e8', 10 retries! == Parsing '/etc/asterisk/manager.conf': Found == Manager 'sendcron' logged on from 127.0.0.1 -- Executing AGI("Local/0833846945@default-d59a,2", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing Dial("Local/0833846945@default-d59a,2", "ZAP/g1/0833846945|23") in new stack -- Requested transfer capability: 0x00 - SPEECH -- Called g1/0833846945 -- Zap/2-1 is proceeding passing it to Local/0833846945@default-d59a,2 Apr 11 14:32:29 NOTICE[23016]: channel.c:2482 __ast_request_and_dial: Don't know what to do with control frame 15 -- Zap/2-1 is ringing -- Zap/2-1 answered Local/0833846945@default-d59a,2 > Channel Local/0833846945@default-d59a,1 was answered. -- Executing NoCDR("Local/0833846945@default-d59a,1", "") in new stack Apr 11 14:32:31 NOTICE[23045]: cdr.c:443 ast_cdr_free: CDR on channel 'Local/0833846945@default-d59a,1' not posted Apr 11 14:32:31 NOTICE[23045]: cdr.c:445 ast_cdr_free: CDR on channel 'Local/0833846945@default-d59a,1' lacks end -- Executing Playback("Local/0833846945@default-d59a,1", "sip-silence") in new stack -- Playing 'sip-silence' (language 'en') == Spawn extension (default, 0833846945, 2) exited non-zero on 'Local/0833846945@default-d59a,2' -- Executing DeadAGI("Local/0833846945@default-d59a,2", "agi://127.0.0.1:4577/call_log") in new stack -- Executing AGI("Zap/2-1", "agi://127.0.0.1:4577/call_log") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing DeadAGI("Local/0833846945@default-d59a,2", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0)") in new stack -- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 -- Executing AGI("Zap/2-1", "agi-VDADtransfer.agi|8365") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDADtransfer.agi -- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----3-----0) completed, returning 0

The /var/log/astguiclient/agiout.2007-04-11 file:

Code: Select all: 2007-04-11 14:32:31|agi-VDADtransfer.agi|Perl Environment Dump: 2007-04-11 14:32:31|agi-VDADtransfer.agi|0|8365 2007-04-11 14:32:31|agi-VDADtransfer.agi|AGI Environment Dump: 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- accountcode = 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- callerid = 0833846945 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- calleridname = unknown 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- callingani2 = 0 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- callingpres = 0 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- callingtns = 0 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- callington = 0 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- channel = Zap/2-1 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- context = default 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- dnid = 1781 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- enhanced = 0.0 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- extension = 8365 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- language = en 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- priority = 4 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- rdnis = unknown 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- request = agi-VDADtransfer.agi 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- type = Zap 2007-04-11 14:32:31|agi-VDADtransfer.agi| -- uniqueid = 1176294748.53571 2007-04-11 14:32:31|agi-VDADtransfer.agi|AGI Variables: |1176294748.53571|Zap/2-1|8365|Zap|0833846945|unknown|4| 2007-04-11 14:32:31|agi-VDADtransfer.agi|+++++ VDAD START : |0|2007-04-11 14:32:31|1.2.12.1|4| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD : |0E0|update of vac table: 0833846945 |UPDATE vicidial_auto_calls set uniqueid='1176294748.53571', channel='Zap/2-1',status='LIVE',stage='LIVE-0' where callerid='0833846945' order by call_time desc limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:25|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:25|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294733.53568', channel='Zap/1-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:25|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:25|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:25|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294733.53568', channel='Zap/1-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:25|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:25|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:25|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294733.53568', channel='Zap/1-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:25|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:25|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:25|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294733.53568', channel='Zap/1-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:25|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:35|agi-VDADtransfer.agi||SELECT voicemail_ext FROM vicidial_campaigns where campaign_id = '' limit 1;| 2007-04-11 14:32:35|agi-VDADtransfer.agi|-- VDAD call_hungup timout: |VH0411143235||Zap/1-1|insert to vicidial_manager 2007-04-11 14:32:35|agi-VDADtransfer.agi|-- VDAD vac record deleted: |0E0|| 2007-04-11 14:32:35|agi-VDADtransfer.agi||UPDATE vicidial_log set status='DROP',end_epoch='1176294755',length_in_sec='10' where uniqueid = '1176294733.53568';| 2007-04-11 14:32:35|agi-VDADtransfer.agi|-- VDAD vicidial_log update: |0E0|1176294733.53568 2007-04-11 14:32:35|agi-VDADtransfer.agi||UPDATE vicidial_list set status='DROP' where lead_id = '0';| 2007-04-11 14:32:35|agi-VDADtransfer.agi|-- VDAD vicidial_list update: |0E0|0 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!! 2007-04-11 14:32:31|agi-VDADtransfer.agi||SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='192.168.2.20' and campaign_id = '' and call_time < "" and lead_id != '';| 2007-04-11 14:32:31|agi-VDADtransfer.agi|-- VDAD get agent: |0E0|update of vla table: |192.168.2.20 |UPDATE vicidial_live_agents set status='QUEUE',lead_id='0',uniqueid='1176294748.53571', channel='Zap/2-1', callerid='0833846945' where status = 'READY' and server_ip='192.168.2.20' and campaign_id='' and last_update_time > '19700101015955' limit 1;| 2007-04-11 14:32:31|agi-VDADtransfer.agi|NNNNNNNNNN No agent record found!!!

by **mflorell** » Wed Apr 11, 2007 8:45 am

Looks like you are messing with the callerID. VICIDIAL will not work if you do that.

Also, make sure you are using the 'o' Dial flag as specified in the SCRATCH_INSTALL for your dialing out.

by **caspar** » Wed Apr 11, 2007 9:12 am

Looks like you are messing with the callerID. VICIDIAL will not work if you do that.

Will you explain how the callerID works?
Do I have to set the "Outbound CallerID" on the VICIDIAL ADMIN Phone page to something specific?
Or do you mean the ${CALLERID} variable in the dial plan? That code is used for agents dialing out directly, bypassing VICIDIAL completely.

by **caspar** » Wed Apr 11, 2007 9:19 am

I added "otT" flags to each outbound Dial() statement and now it works! Thanks a lot!

I am still curious to know what you meant by the callerID thing?

by **mflorell** » Wed Apr 11, 2007 12:26 pm

VICIDIAL requires control over CallerIDname to work properly, because that is the only way to track calls within Asterisk. CallerIDname is not used by the PSTN system so this means that you should have no issues with a strange name being sent out on live customer calls.

The 'o' Dial flag preserves the originally set CallerID and CallerIDname which is why that needs to be present for VICIDIAL to work.

by **drross** » Thu Apr 12, 2007 1:43 am

Hi,
I read accuracy this theme, because, I have similarly problem with vicidial.
When I try to make test call with automatic dialing (manual is working properly), the recipient phonies is ringing, but after answering, nothing is hear.
Connection is not dropt, stay a live, but no voice.
This is test like voip telephone, gsm, and ordinary telephone.
I use Asterisk 1.2.11, and vicidial VERSION: 2.0.73 BUILD: 61129-1028
Can anybody have idea what cause the problem?

by **mflorell** » Thu Apr 12, 2007 3:19 pm

I strongly suggest not using Asterisk 1.2.11 or 1.2.12, there are very serious bugs in those two versions. Try either 1.2.10 or 1.2.14.

vicidial.org

predictive dialer problems

predictive dialer problems

Manual dialing in VICIDIAL works, but auto-dialing doesn't

Who is online