Hot Keys issue

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Hot Keys issue

Postby BraunVici » Thu Sep 19, 2013 1:04 pm

For some reason even when the agents have hot keys active to the group and individually they cannot use the hot keys. I dialed on the survey as an admin and I was able to use the hot keys. How can I make it so the interviewers can use them.
BraunVici
 
Posts: 10
Joined: Tue Aug 13, 2013 11:04 am

Re: Hot Keys issue

Postby BraunVici » Thu Sep 19, 2013 2:24 pm

solved... agents need to be user level 5
BraunVici
 
Posts: 10
Joined: Tue Aug 13, 2013 11:04 am


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