Calls Made VS Dialing Atempts

[Damionte]

Hello all,

First post so be gentle.

I'm using version # 2.6b0.5

Is there a GUI report that will display total dial attempts for the day? Rather than just the total number of calls that connected? I'm trying to get a ballpark count for the amount of attempts we make each day that don't connect. This is coming from a managers point of view, and not the admins. I don't not have direct access to the asterisk server and only have vici for information.

[GaD]

This shows in the Outbound calling report, is this not what you need?

Code: Select all

---------- TOTALS
Total Calls placed from this Campaign:             42767 <------Total Ammount of calls
Average Call Length for all Calls in seconds:      21.26

---------- HUMAN ANSWERS
Total Human Answered calls for this Campaign:       3333
Average Call Length for all HA in seconds:         32.71     Total Time: 30:16:50

---------- DROPS
Total Outbound DROP Calls:                           367  0.86%
Percent of DROP Calls taken out of Answers:          367 / 3333  11.01%
Average Length for DROP Calls in seconds:           5.03
Productivity Rating:                                0.18

---------- NO ANSWERS
Total NA calls -Busy,Disconnect,RingNoAnswer:      28891  67.55% <---------- These did not connect
Total auto NA calls -system-set:                     649
Total manual NA calls -agent-set:                  28242
Average Call Length for NA Calls in seconds:       20.98