Inbound caller ID with 11 digits causes issues with variable

[pifiu]

Running version:

VERSION: 2.8-410a
BUILD: 130824-2319

We were experiencing issues with our inbound call script, and upon troubleshooting it we found the following:

When the caller ID is an 11 digit number that begins with a one the variable did_extension is null. However, if the caller ID is passed as 10 digit number the variable is correct.

[mflorell]

What country are you taking calls from?

[pifiu]

We are taking calls from the USA.

[mflorell]

Then you should set the "Clean CID Number" field in your DIDs, to "R10". That will clean the CIDs as they come in.

[pifiu]

Any reason why it was working prior to the upgrade, and broke after?

[williamconley]

depends on how big your upgrade was. code is changed in spurts and your version could certainly have had a different behavior set in any one of several hundred ways before the upgrade. it's also possible that you modified DID settings (or added DIDs or removed them ...). You could look at the agi code in debug mode as it executes and find the issue down to the moment of occurrence and compare DIFFs to see how that area changed when you find it ... but that could be somewhat prohibitive.

My guess would be that your prior version just had a different behavior set for "default" DID treatment and somehow the unmatched DIDs with 11 digits were still being treated like matched DIDs. Just a guess though.