2 carriers and 1 has odd behavior

[callcrazy]

Running through 2 carriers. 1 has been tip top for years.

The new carrier with a similar configuration we have odd call clearing behavior.

The main thing we notice is for every call made there is a record in the vicidial_carrier_log. But some of the calls are missing in vicidial_log.

Using Lyra CPA we're able to hear the recordings and hear people answering the phones it detects voice/human but no call_log is created.

I'm unsure if an agent even receives the call. Agents complain that multiple calls appear in their conferences.

What could be going on with the new carrier that causes this?

Can someone point me in the direction of what to look for here?

[williamconley]

Post CLI output (or log output) from a single occurrence and we can do more than "guess".

[mflorell]

Are you really using a 3.5 year old vicidial version?

If not, please post your current admin.php version and build.

[callcrazy]

It's accurate.

VERSION: 2.2.1-237
BUILD: 100510-2015

Heavily customized to our work flow and requirements.

[mflorell]

We have made so many enhancements and bug fixes in the last 3 and a half years(including enhancements for Sangoma Lyra compatibility) that I would really recommend upgrading your vicidial version and Asterisk to version 1.8 if you want a more stable running Vicidial system.