Reset Realtime Details

[mac123]

Hi,

May i ask how to reset all the details in realtime report it because it shows wrong info like agen call count it shows worng info
and CALLS TODAY it also show a wrong info... the time in realtime report is match in system time...

SIP/8004 | Klaire + | 8600051 | INCALL M | 0:38 | UK002 | 703

above agent has 703 calls count but in reality she made 10 calls only


our GMT is +8 we use it our time in server. our shift starts at 8pm and End at 9am in the next day.


ViciBox Redux v.5.0.2-130821|Asterisk 1.8.23.0|vicidial VERSION: 2.8-415a|single server| no updates has been made

[williamconley]

So ... you're saying the numbers are "wrong" or that they are not suited to your shift method?

IE: the numbers are technically correct, but your shift runs past midnight ...?

If that's the case, then you would merely need to find the script that performs the reset and cause it to reset when your actual reset time would be. But the question is ... when would that time be? Are all your shifts overnight like this? Or just some?

Are you using "shifts" in your system?

[mac123]

The numbers are not suited for the shift i think... when the agent logged in at 8pm when you see in realtime report that has call count already.... I want the realtime report reset to zero when they logged in or before they logged in on their shift...... in order for us to see how many calls they do during their entire shift in realtime report..

[williamconley]

Does your Vicidial shift definition actually cross midnight?

Have you tried splitting the shift at midnight to see if the two shifts will at least be correct?