Hosted Vicidial Go autodial Agent pause issue

[mohsin1230]

hello

i am new to vicidial
i have setup a hosted go autodial 3.0
system specs
dedicated server
8 core processor
8gb ram
250 hdd

Vicidial VERSION: 2.7-401a
BUILD: 130508-2256
Asterisk 1.4.39.1-vici.go

in our country Voip port 5060 is blocked we are using 6000 port (i manually setup from etc/asterisk/sip.conf)
and we also stopped the iptables using this command (service iptables stop) just because while running of iptables we are unable to register our sip phone onto port 6000

we are facing issue that when 4 5 agents loged in after few auto calls some agents showing as pause and haven't received calls and in real they are not on pause. why it auto goes to pause ?
what will be the issue please need assistance

thanks in advance

[williamconley]

agents are auto-paused when network communications fail. when you begin dropping packets, the agents will be paused.

is there no error message?

instead of turning off iptables, modify it to accept all packets from your IP address. then any port will work. seriously: whitelisting is the only way to avoid being hacked or attacked with a sip server even if you are using an alternate sip port.