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mflorell wrote:Using the agent phone as the CID on manual dial calls is only an option for 3-way calls currently. Although I'm sure this could be added as a programmable option at some point.
mflorell wrote:Adding a campaign option to allow for sending of the agent's phone CID-number as the CID for manual dial calls within the vicidial agent interface would be 2 hours($400).
yuvrajkc wrote:Any update guys ?
ryanakron wrote:So I'm a little late to the game here, but one really simple solution is to set the caller ID using the variable ${CHANNEL} in your dialplan.
So for example:
exten => _1NXXNXXXXXX,1,Set(CALLERID(num)=${CHANNEL})
exten => _1NXXNXXXXXX,2,AGI(agi://127.0.0.1:4577/call_log)
exten => _1NXXNXXXXXX,3,Dial(SIP/RSQUARED/${EXTEN:0},,tTor)
exten => _1NXXNXXXXXX,4,Hangup
Making a call from a phone with extension 300 would give a caller ID similar to "SIP/300-00000006"
So let's make the assumption that we will only use 3-digit phone extensions, then we can change the CID to just the extension:
Change: exten => _1NXXNXXXXXX,1,Set(CALLERID(num)=${CHANNEL})
To: exten => _1NXXNXXXXXX,1,Set(CALLERID(num)=${CHANNEL:4:3})
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