inbound calls not connecting to agent

[kashif javaid]

Hello i am and newbee and having a problem with my inbound campaign whenever a caller calls into my inbound campaign , the calls get in queue but the agents phones never rung although i have set that to ring_all in campaign , and when the agent hit resume , the call is shown connected and live in agent screen but in reality no call has been connected through to agent and the calling party hear you are the only person in the conference , I tried alot of things but nothing is working for me , i am using VERSION: 2.8-378c BUILD: 130822-0656 and ViciBox.i686-4.0.3.preload.iso

William , Striker any body please help

also i had to use a bit of different approach as my call was not routed to DID so i had to take the inbound number from the SIP header to route into the trunkinbound .


The SIP debug is shown below

[Aug 28 05:46:25] == Parsing '/etc/asterisk/manager.conf': [Aug 28 05:46:25] Found
[Aug 28 05:46:25] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 05:46:28] > Channel SIP/201-0000008d was answered.
[Aug 28 05:46:28] -- Executing [8600051@default:1] MeetMe("SIP/201-0000008d", "8600051|F") in new stack
[Aug 28 05:46:28] == Parsing '/etc/asterisk/meetme.conf': [Aug 28 05:46:28] Found
[Aug 28 05:46:28] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Aug 28 05:46:28] Found
[Aug 28 05:46:28] -- Created MeetMe conference 1023 for conference '8600051'
[Aug 28 05:46:28] -- <SIP/201-0000008d> Playing 'conf-onlyperson' (language 'en')
[Aug 28 05:46:30] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 05:46:38] -- Hungup 'DAHDI/pseudo-571193927'
[Aug 28 05:46:38] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/201-0000008d'
[Aug 28 05:46:38] -- Executing [h@default:1] DeadAGI("SIP/201-0000008d", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Aug 28 05:46:38] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Aug 28 05:46:44] -- Executing [s@trunkinbound:1] NoOp("SIP/NumIN-0000008e", "44121*****6") in new stack
[Aug 28 05:46:44] -- Executing [s@trunkinbound:2] Goto("SIP/NumIN-0000008e", "trunkinbound|441214*****6|1") in new stack
[Aug 28 05:46:44] -- Goto (trunkinbound,441214000156,1)
[Aug 28 05:46:44] -- Executing [441214*****6@trunkinbound:1] AGI("SIP/NumIN-0000008e", "agi-DID_route.agi") in new stack
[Aug 28 05:46:44] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-DID_route.agi
[Aug 28 05:46:44] -- AGI Script agi-DID_route.agi completed, returning 0
[Aug 28 05:46:44] -- Executing [99909*6***DID@default:1] Answer("SIP/NumIN-0000008e", "") in new stack
[Aug 28 05:46:44] -- Executing [99909*6***DID@default:2] AGI("SIP/NumIN-0000008e", "agi-VDAD_ALL_inbound.agi") in new stack
[Aug 28 05:46:44] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Aug 28 05:46:44] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:46:45] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:46:46] -- Started music on hold, class 'default', on SIP/NumIN-0000008e
[Aug 28 05:46:49] -- Stopped music on hold on SIP/NumIN-0000008e
[Aug 28 05:46:49] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:49:50] == Parsing '/etc/asterisk/manager.conf': [Aug 28 05:49:50] Found
[Aug 28 05:49:50] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 05:49:50] -- Executing [192*168*001*171*78600051@default:1] Goto("Local/192*168*001*171*78600051@default-180a,2", "default|78600051|1") in new stack
[Aug 28 05:49:50] -- Goto (default,78600051,1)
[Aug 28 05:49:50] -- Executing [78600051@default:1] MeetMe("Local/192*168*001*171*78600051@default-180a,2", "8600051|Fq") in new stack
[Aug 28 05:49:50] == Parsing '/etc/asterisk/meetme.conf': [Aug 28 05:49:50] Found
[Aug 28 05:49:50] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Aug 28 05:49:50] Found
[Aug 28 05:49:50] > Channel Local/192*168*001*171*78600051@default-180a,1 was answered.
[Aug 28 05:49:50] -- Created MeetMe conference 1023 for conference '8600051'
[Aug 28 05:49:50] -- Executing [83047777777777@vicidial-auto:1] Answer("Local/192*168*001*171*78600051@default-180a,1", "") in new stack
[Aug 28 05:49:50] -- Executing [83047777777777@vicidial-auto:2] Playback("Local/192*168*001*171*78600051@default-180a,1", "ding") in new stack
[Aug 28 05:49:50] -- <Local/192*168*001*171*78600051@default-180a,1> Playing 'ding' (language 'en')
[Aug 28 05:49:50] WARNING[22350]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Aug 28 05:49:50] WARNING[22350]: file.c:1297 waitstream_core: Unexpected control subclass '-1'
[Aug 28 05:49:50] -- Executing [83047777777777@vicidial-auto:3] Hangup("Local/192*168*001*171*78600051@default-180a,1", "") in new stack
[Aug 28 05:49:50] == Spawn extension (vicidial-auto, 83047777777777, 3) exited non-zero on 'Local/192*168*001*171*78600051@default-180a,1'
[Aug 28 05:49:50] -- Executing [h@vicidial-auto:1] DeadAGI("Local/192*168*001*171*78600051@default-180a,1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[Aug 28 05:49:50] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Aug 28 05:49:50] -- Hungup 'DAHDI/pseudo-2070749182'
[Aug 28 05:49:50] == Spawn extension (default, 78600051, 1) exited non-zero on 'Local/192*168*001*171*78600051@default-180a,2'
[Aug 28 05:49:50] -- Executing [h@default:1] DeadAGI("Local/192*168*001*171*78600051@default-180a,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Aug 28 05:49:50] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Aug 28 05:49:50] -- Stopped music on hold on SIP/NumIN-0000008e
[Aug 28 05:49:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:49:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:49:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:49:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:49:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:49:51] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Aug 28 05:49:51] -- AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[Aug 28 05:49:51] -- Executing [192*168*001*171*8600051@default:1] Goto("SIP/NumIN-0000008e", "default|8600051|1") in new stack
[Aug 28 05:49:51] -- Goto (default,8600051,1)
[Aug 28 05:49:51] -- Executing [8600051@default:1] MeetMe("SIP/NumIN-0000008e", "8600051|F") in new stack
[Aug 28 05:49:51] == Parsing '/etc/asterisk/meetme.conf': [Aug 28 05:49:51] Found
[Aug 28 05:49:51] == Parsing '/etc/asterisk/meetme-vicidial.conf': [Aug 28 05:49:51] Found
[Aug 28 05:49:51] -- Created MeetMe conference 1023 for conference '8600051'
[Aug 28 05:49:51] -- <SIP/NumIN-0000008e> Playing 'conf-onlyperson' (language 'en')
[Aug 28 05:49:52] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 05:50:01] == Parsing '/etc/asterisk/manager.conf': [Aug 28 05:50:01] Found
[Aug 28 05:50:01] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 05:50:01] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 05:50:01] == Parsing '/etc/asterisk/manager.conf': [Aug 28 05:50:01] Found
[Aug 28 05:50:01] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 05:50:01] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 05:50:06] == Parsing '/etc/asterisk/manager.conf': [Aug 28 05:50:06] Found
[Aug 28 05:50:06] == Manager 'sendcron' logged on from 127.0.0.1
[Aug 28 05:50:06] == Manager 'sendcron' logged off from 127.0.0.1
[Aug 28 05:50:11] == Refreshing DNS lookups.
[Aug 28 05:50:28] -- Hungup 'DAHDI/pseudo-793641343'
[Aug 28 05:50:28] == Spawn extension (default, 8600051, 1) exited non-zero on 'SIP/NumIN-0000008e'
[Aug 28 05:50:28] -- Executing [h@default:1] DeadAGI("SIP/NumIN-0000008e", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Aug 28 05:50:28] -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0


PLease Please HELP .....

[omarrodriguezt]

Hello,
Are the agents able to listen: "You are the only person in this conference" when they login?