Agent logs in but softphone doesn't ring

[shabeensiyam]

I setup vicidial using ray solomon's instructions online.
Everything seems fine except for the fact that the softphone doesn't ring when the agent logs in.
Xlite registers with the server but doesn't ring upon login.
After sometime a blue screen appears saying "no one is in your session"

That is the CLI output i recieve when logging in, it just says 202 is reachable.

Code: Select all

[Jun 10 22:47:49] NOTICE[6099]: chan_sip.c:21647 handle_response_peerpoke: Peer '202' is now Lagged. (15257ms / 2000ms)
[Jun 10 22:47:49] NOTICE[6099]: chan_sip.c:21647 handle_response_peerpoke: Peer 'Switch2Voip' is now Reachable. (329ms / 2000ms)
[Jun 10 22:47:59] NOTICE[6099]: chan_sip.c:21647 handle_response_peerpoke: Peer '202' is now Reachable. (101ms / 2000ms)


This is a result i see in the CLI after a few minutes

Code: Select all

[Jun 10 23:00:10] NOTICE[3406]: chan_sip.c:23534 handle_request_invite: Call from '202' (192.168.1.103:45002) to extension '17184869485' rejected because extension not found in context 'default'.
[Jun 10 23:03:08] NOTICE[3406]: chan_sip.c:21647 handle_response_peerpoke: Peer 'Switch2Voip' is now Lagged. (2359ms / 2000ms)
[Jun 10 23:03:18] NOTICE[3406]: chan_sip.c:21647 handle_response_peerpoke: Peer 'Switch2Voip' is now Reachable. (391ms / 2000ms)


| Vicidial VERSION: 2.8-397c BUILD: 140429-2040 | centOS 6.5 | asterisk-1.8.23.0 | dahdi-linux-complete-2.9.1.1+2.9.1 | libpri-1.4.14 |

[williamconley]

Why are you not using the Vicibox .iso installer? (Vicibox.com)

Did you attempt to log in during the time the phone was "lagged"? If so, that's why you never got your call. Lagged means asterisk will refuse to call the sip channel (not stable, no calls).

Is more than one phone registered to 202?

Do NOT use numeric extensions in Vicidial unless you have a rock solid (whitelist based) firewall to the server. You will be hacked. Script runners will attempt every extension from 100-10000 and if they get a "bad pass" instead of "bad user" result, they will DDOS your server trying to guess that password. If they get it, they'll spend every penny you have on international phone calls (or hammer your server trying to do so). And once they get a hit, they'll come back forever (even if you whitelist later, they'll still hit you occasionally).

Use cc202 or xjbal202 or anything ... but not purely numeric between 100 and 10000. Please. LOL

[shabeensiyam]

Thanks for the heads up.
I tried reinstalling and the softphone rings now