Hello;
vicibox 4.0.3, vicidial 2.8-404a, Build 130605-0841, asterisk 1.4.39.1-vici, Single Machine, Vtiger 5.4
What is the difference between hold time and wait time?
Regards
Bilal
hold time and wait time
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
2 posts
• Page 1 of 1
hold time and wait time
by bghayad » Tue Jul 15, 2014 3:24 pm
- bghayad
- Posts: 579
- Joined: Sun Jan 01, 2012 4:53 pm
Re: hold time and wait time
by ivschakravarthi » Tue Jul 22, 2014 12:28 am
As per my knowledge,
Hold time is the time still needed to connect to the agent.
Wait time is the time, a call can be in queue state and after that it can be dropped or transferred to some other in-group or a CALL MENU can be played.
Hold time is the time still needed to connect to the agent.
Wait time is the time, a call can be in queue state and after that it can be dropped or transferred to some other in-group or a CALL MENU can be played.
- ivschakravarthi
- Posts: 81
- Joined: Wed Jun 20, 2012 12:47 am
- Location: India
2 posts
• Page 1 of 1
Who is online
Users browsing this forum: No registered users and 110 guests