[SOLVED] Auto Dial not working

[byteme2000]

One of the servers in my cluster had issues so I had to rebuild the server. Now it will not Auto Dial.

I did a new install from my ViciBox ISO 5.0.3 64bit CD
I configured the IP
I did all updates
Edited the config files to see the cluster.

I can register my softphone to the server
I can login to my campaign
I can make manual calls
I can call extensions on other servers

The server is active as an Asterisk server
There 200 leads in the hopper
The campaign is active
I can login with no problems.

The server just will not Auto Dial.

One thing I’ve noticed that when I do a screen –r ASTDauto is not listed.

dialer3:~ # screen -r
There are several suitable screens on:
6134.ASTfastlog (Detached)
6125.ASTlisten (Detached)
6122.ASTsend (Detached)
6119.ASTupdate (Detached)
5525.asterisk (Detached)
5520.astshell20140925105128 (Detached)

What am I missing? This is not my first time to do this but something just is not right.

Any ideas?

Thanks

[williamconley]

One does not "edit the config files to see the cluster" and assume that this server is now a member of the cluster.

There are methods for rebuilding a server, there is also a multi-server vicidial manual (which we wrote) detailing pretty much everything you need to do to add a new server to a cluster.

But the best method is to use the Vicibox Standard Install .iso and answer the questions during the installation so the server will add itself to the cluster properly. I'd be careful of using the same server name, our experience with adding a server that already exists is limited ... but adding a NEW server and ignoring the dead one has always worked perfectly (then you delete the dead server from the "admin->servers" list). Maybe name it dialer3B

Note that you can use the latest Vicibox 6.0.2 standard installation iso image to install a new server in an old cluster. It will detect the version of Vicidial and match (has in all our installs so far at least!). The OS will be more recent, but Vicidial will match precisely (remember that Vicidial is OS independent!).

[byteme2000]

William, thank you very much. I was going off of my notes from the 4.x install when I setup the cluster initially.

Boy, you guys have made this much easier.

Thanks again.