Call Menu to Ingroup when extension is busy or unattended

[Yanela08]

Masters, is it possible to transfer the call to an inbound group when the sip extension from a callmenu is engaged in a call and could not answer it or have not noticed that there is incoming call? My current setup is that I have a callmenu that transfers the call to a sip extension and when the agent could not answer it, they are left with a voice message. I want it that if the agent is busy or can't take the call, the caller has an option to press 0 to be transferred to the operator OR press 8 to leave a voice message.

Thank you so much.

Goautodial
VERSION: 2.4-309a
BUILD: 110430-1642
Type: Inbound
Services: Telephony, Web & DB.

Vicibox
Version: VERSION: 2.8-409a
BUILD: 130809-1410
Type: Outbound
Services: Telephony, Web & DB.

[GaD]

You could create an ingroup and set max calls method (Total) to one, set the Max Call Action to "No agent no queue action" and set the No Agent No Queue Action" to Call menu and create a menu that will have the options you need. A big run-around, but I think it might work...

Let me know if it does work... Theoretically it should.