All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by wakonda » Mon Oct 06, 2014 5:28 am
hello,
I've configured a welcome message with 49 seconds to be played with "IF WAIT ONLY" setting.
The call directly comes into the queue while playing the welcome message but AFTER ~30s the call is NOT in the queue any more.
after the welcome message is over it is again back in the queue!?!
no idea why? is there a max. lenght for the welcome message?
br Alex
5 seat callcenter since July14, Outbound & Inbound
VERSION: 2.8-440a; BUILD: 140521-2101 on Debain 7.6; Asterisk: 1.8.23.0;
-
wakonda
-
- Posts: 10
- Joined: Wed Sep 24, 2014 10:43 am
by dspaan » Mon Oct 13, 2014 7:34 pm
I'd be willing to look into this for you. I don't think there is max length. It must be a misconfiguration of your ingroup. You could also consider using a callmenu and send callers there before the land in the ingroup.
Regards, Dennis
Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
-
dspaan
-
- Posts: 1377
- Joined: Fri Aug 21, 2009 1:40 pm
- Location: The Netherlands
-
Return to Support
Who is online
Users browsing this forum: Google [Bot] and 79 guests