Calls still ringing when passed to agent

[ervinndoka]

Hello to all,

I am new to vicidial. After i installed vicidial from the latest vicibox issue Vicibox_v.6.0.x86_64-6.0.2.iso i have the following issue.

Somehow the server does not recognise when a call is answered, so it passes the call to the agent while still ringing. We do recieve answered calls as usual, but a roughly 30-40% calls are like this.

Dial method is ADAPT TAPERED, with 7% max drop rate.

Carrier:

[CarrierName]
username=XXXXXX
type=friend
secret=XXXXXXX
host=XXXXXX
fromuser=XXXXX
context=w h olesale
allow=g729
allow=alaw
allow=ulaw
trustrpid = yes
sendrpid = yes
canreinvite = no

Diaplan

exten => _39X.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _39X.,2,Dial(${TESTSIPTRUNK}/${EXTEN},,To)
exten => _39X.,3,Hangup


Please help me!
Thanks

[Acidshock]

Are you sure you carrier is not injecting extended ringing? Some cheap voip providers do this when you start to max out your accounts capacity or their capacity.