Hi Guys,
having an issue with CBhold(callbacks). it seems that agents have the ability to override dialler recycle settings and also lock these records up.
please can someone assist with the below:
1. how can i limit the amount of times an agent can call "CBHOLD"?
2. how can i release the callbacks back into the dialler(ie. remove it from an agent and manage it via the list)
Thanks a million!!!
RVN
Vicidial VERSION: 2.8-418a
BUILD: 131029-2008