I have a Inbound Campaign with 2 In-Groups, they must have differents MOH when the agent set PARK CALL, how could i do that?, in setting the campaign in "Park Music-on-Hold” can i only add a MOH for the entire campaign?
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PARK CALL By InGroup
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PARK CALL By InGroup
by aleyva » Sun Nov 09, 2014 9:49 pm
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Re: PARK CALL By InGroup
by covarrubiasgg » Mon Nov 10, 2014 2:47 am
Did you tried to setup the MOH under the ingroup options instead of in the camaign ?
I am not sure if that configuration affect the Park Call Button, but you should try
I am not sure if that configuration affect the Park Call Button, but you should try
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Re: PARK CALL By InGroup
by aleyva » Thu Nov 20, 2014 1:07 pm
I could check it, but it did not work , those options are for the MOH in line.
Eventually I made it making some changes from the DIAL PLAN.
Eventually I made it making some changes from the DIAL PLAN.
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