wrong behavior when customer hangs on call on hold

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wrong behavior when customer hangs on call on hold

Postby saulortega » Mon Aug 11, 2014 5:02 pm

Hello.

If the agent parks the call and the customer hangs during standby, the agent's GUI displays the customer hang up.

But in the reports, appears it was the agent who hung.

Image


VERSION: 2.10-442a
BUILD: 140612-2153

Version: 2.8b0.5
SVN Version: 2128
DB Schema Version: 1378
DB Schema Update Date: 2014-05-27 12:25:12


On old versions it is wrong too.
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Re: wrong behavior when customer hangs on call on hold

Postby mflorell » Mon Aug 11, 2014 11:07 pm

Please post to the issue tracker.
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Re: wrong behavior when customer hangs on call on hold

Postby mflorell » Tue Nov 25, 2014 1:38 am

This has been fixed in svn/trunk
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