Softphone include in browser.

[udy786]

Hi.
I have used safesoftsolution dialer. I they are also using vicidial but customized. One facility they that multiple person looking for. Include softphone in browser. I have recently i have installed goautodial 3.3 so just want know, id possible to include softphone in browser on this one. I have tried with zoiper but in free they are providing only on channel and with license they only for Windows. So can anyone please suggest me how to achieve this or if anyone have already to developed this facility then can you please share your code.

Please reply.

[mflorell]

There are a few companies that have gotten a WebRTC phone to work in the browser for Vicidial, but there is no simple drop-in solution at this time for that. The other issues with WebRTC is that it requires a more modern machine for the agents than many call centers have for the agents to use, and it requires more server resources to process the audio stream.

[udy786]

Have you done this for any your client or any one have this facility or code? I am ready to pay if anyone have such facility with vicidial or lets plan to develop this future. I am ready pay to forum if will get this future. Please advice.

I have used safesoftsolution with my dual core agent's PC with 2.4GH processor. I am sure that safesoftsolution have customized vicidial and they implemented this future. That one working very smooth without any problem only limitation is its working Windows only so may be they are using Zopier. You should watch safesoftsolution agent interface. You will get more idea.

I have 32 core server with 32GB Ram with 3.0GH processor and 12MB cashing.

[mflorell]

I have tested WebRTC phones before a couple of years ago, but I always had issues. I know a couple of people have posted to the forum that they have had success with it, so you should try searching the forum and try to contact those to see if they would help you set it up.

Yes, Zoiper webphone is windows only, and works very well, it is what we use on Vicihost for our browser phone. It also does not require extra server resources to operate.

[udy786]

how much zoiper will cost me with your modified code of vicidial? Is any one available in your contact who have done this? Please give me reference so i can talk with them.

[mflorell]

We are a Zoiper reseller and we sell the Zoiper web license for $1000 USD. It is based around a fully-qualified domain name(i.e. "phone.domain.com"), and there is no user limit.

The code to integrate it into Vicidial is already included in the source, you just need to copy the Zoiper Web files into the proper directories and put in the proper settings in the Vicidial Web Administration.

[udy786]

Can you please guide me for setting in the vicidial admin and copy? $1000 is one time for life time or its for one year? What about if we will buy other server or will move this licenses then how will do?

[mflorell]

The cost is lifetime. The license is for a domain name, not a server. So if you get a new server to replace an old one and give it the same domain name, it will still work.

If you are interested, just send an email to sales@vicidial.com