Vicidial Progressive Dial Configuration
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Vicidial Progressive Dial Configuration
by santoshvarun » Sat Apr 18, 2015 3:22 am
How can i accomplish progressive dial configuration while creating a campaign??
Vicibox Standard 6.0 | 1 MySQL and Web Server. 4 Cores. 16 gig Ram. 2 TB HD No Raid |1 Asterisk & Recording Server. 4 Cores. 16 gig Ram. 2 TB HD | 1 Digium 4 Port Telephony card | VERSION: 2.10-475a | BUILD: 150218-0924
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Re: Vicidial Progressive Dial Configuration
by mflorell » Sat Apr 18, 2015 6:59 am
Could you explain in detail exactly what "progressive dial" means to you?
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Re: Vicidial Progressive Dial Configuration
by santoshvarun » Mon Apr 20, 2015 2:40 am
A progressive dialler removes the option of when the next call is made from our agent. On completing the previous call (or moving from “Wrap-up” to “Go ready”) the system automatically dials the next number on the list.
Vicibox Standard 6.0 | 1 MySQL and Web Server. 4 Cores. 16 gig Ram. 2 TB HD No Raid |1 Asterisk & Recording Server. 4 Cores. 16 gig Ram. 2 TB HD | 1 Digium 4 Port Telephony card | VERSION: 2.10-475a | BUILD: 150218-0924
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Re: Vicidial Progressive Dial Configuration
by mflorell » Mon Apr 20, 2015 4:41 pm
There are several ways to accomplish that in Vicidial. The easiest way is to use a MANUAL dial campaign with hotkeys.
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