Agent Alert

[ClearCall]

Other users have posted questions regarding changing the agent alert tone, but my problem is that Vicidial seems to be ignoring the Agent Alert Filename.

In the In_Group settings Agent Alert Filename is set to ding. I have also tried ding.gsm. However, when a call is received we hear the sound of a call disconnecting ( a 'bloop' type sound). On previous versions with the same settings we hear more of a 'ding ding' sound.

The same sound is heard after the "You are the only person in this conference" when agents log in whereas before this was also the 'ding ding' sound.

I have played the ding.gsm in the audio store on both my current version and previous version and it is actually a short single beep, so I am not sure where sounds are coming from.


Please advise.

VERSION: 2.12-480a BUILD: 150404-0932
Asterisk: 1.8.32.0-vici

[mflorell]

The entry "bloop" and leave "swish" sounds are not actually sound files used by Asterisk, they are compiled into the code as used by app_meetme.so within Asterisk. Because of this they are extremely difficult to change.

The Agent Alert sound used for in-group configurations is in addition to the meetme sound for a call entering the session.

If you want to remove the default Asterisk enter and leave sounds, you can just add a 'q' flag to the Meetme entries in the extensions.conf file.

[ClearCall]

Thank you for the clarification. I will let agents know to anticipate the change in sounds.

[ClearCall]

I uploaded a sound file into the Audio Store then set the Agent Alert Filename to this sound, but the agents aren't hearing it after the Asterisk entry "bloop".

I went to Admin > Servers and set Sounds Update to Y and clicked 'Submit' but still nothing. Do I have to restart the machine or upload the audio file somewhere else or set some other setting? Does the audio file have to follow a specific naming convention? I tried with .wav and .gsm.

[ClearCall]

It does not look like it is even trying to play the Agent Alert Filename. I only see it playing sip-silence. I have tried with No Delay Call Route: set to Y and N. The in_groups that have Agent Alert Filename set as the default 'ding' don't have any additional audio played either.

- ViciBox Redux v.6.0.2-140825
dialer:~ # asterisk -rvvv

=========================================================================
Connected to Asterisk 1.8.32.0-vici currently running on dialer (pid = 2340)
Verbosity is at least 21
[May 11 14:53:57] == Using SIP RTP CoS mark 5
[May 11 14:53:57] -- Executing [xxxxxxxxxx@trunkinbound:1] AGI("SIP/NTI1-000000ae", "agi-DID_route.agi") in new stack
[May 11 14:53:57] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[May 11 14:53:57] -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20150511145357_8502737810_18502737810)
[May 11 14:53:57] -- <SIP/NTI1-000000ae>AGI Script agi-DID_route.agi completed, returning 0
[May 11 14:53:57] -- Executing [99909*6***DID@default:1] Answer("SIP/NTI1-000000ae", "") in new stack
[May 11 14:53:57] -- Executing [99909*6***DID@default:2] AGI("SIP/NTI1-000000ae", "agi-VDAD_ALL_inbound.agi") in new stack
[May 11 14:53:57] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[May 11 14:53:58] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:58] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:58] == Manager 'sendcron' logged on from 127.0.0.1
[May 11 14:53:58] -- Executing [050*202*004*005*78600052@default:1] Goto("Local/050*202*004*005*78600052@default-0000009c;2", "default,78600052,1") in new stack
[May 11 14:53:58] -- Goto (default,78600052,1)
[May 11 14:53:58] -- Executing [h@default:1] AGI("Local/050*202*004*005*78600052@default-0000009c;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[May 11 14:53:58] -- <Local/050*202*004*005*78600052@default-0000009c;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[May 11 14:53:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:59] == Manager 'sendcron' logged off from 127.0.0.1
[May 11 14:53:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:59] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[May 11 14:53:59] -- <SIP/NTI1-000000ae>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[May 11 14:53:59] -- Executing [050*202*004*005*8600052@default:1] Goto("SIP/NTI1-000000ae", "default,8600052,1") in new stack
[May 11 14:53:59] -- Goto (default,8600052,1)
[May 11 14:53:59] -- Executing [8600052@default:1] MeetMe("SIP/NTI1-000000ae", "8600052,F") in new stack
[May 11 14:54:01] == Manager 'sendcron' logged on from 127.0.0.1
[May 11 14:54:01] == Manager 'sendcron' logged on from 127.0.0.1
[May 11 14:54:01] == Manager 'sendcron' logged off from 127.0.0.1
[May 11 14:54:02] == Manager 'sendcron' logged on from 127.0.0.1
[May 11 14:54:02] -- Executing [58600052@default:1] MeetMe("Local/58600052@default-0000009d;2", "8600052,Fmq") in new stack
[May 11 14:54:02] > Channel Local/58600052@default-0000009d;1 was answered.
[May 11 14:54:02] -- Executing [8309@default:1] Answer("Local/58600052@default-0000009d;1", "") in new stack
[May 11 14:54:02] -- Executing [8309@default:2] Monitor("Local/58600052@default-0000009d;1", "wav,20150511-125401_8502737810") in new stack
[May 11 14:54:02] -- Executing [8309@default:3] Wait("Local/58600052@default-0000009d;1", "3600") in new stack

[mflorell]

What does the agiout logfile output look like from this same time period?

[ClearCall]

The log retrieves the correct file(shootingRE):

2015-05-11 14:53:57|agi-DID_route.agi||INSERT INTO vicidial_did_log SET uniqueid='1431370437.553',channel='SIP/NTI1-000000ae',server_ip='xxx.xxx.xx.x',caller_id_number='1xxxxxxxxxx',caller_id_name='',extension='xxxxxxxxxx',call_date='2015-05-11 14:53:57',did_id='6',did_route='IN_GROUP';|
2015-05-11 14:53:57|agi-DID_route.agi|-- DID LOG : |1|INSERT INTO vicidial_did_log SET uniqueid='1431370437.553',channel='SIP/NTI1-000000ae',server_ip='xxx.xxx.xx.x',caller_id_number='1xxxxxxxxxx',caller_id_name='',extension='xxxxxxxxxx',call_date='2015-05-11 14:53:57',did_id='6',did_route='IN_GROUP';|
2015-05-11 14:53:57|agi-DID_route.agi|-- CALL LOG : |1|INSERT INTO call_log SET uniqueid='1431370437.553', channel='SIP/NTI1-000000ae', channel_group='DID_INBOUND', server_ip='xxx.xxx.xx.x', type='SIP', extension='xxxxxxxxxx', number_dialed='xxxxxxxxxx', caller_code='1xxxxxxxxxx', start_time='2015-05-11 14:53:57', start_epoch='1431370437';|
2015-05-11 14:53:57|agi-DID_route.agi|exiting the DID app, transferring call to 99909*6***DID @ default
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|North America CID Check: 1|xxxxxxxxxx|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- accountcode =
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- callerid = +1xxxxxxxxxx
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- calleridname =
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- callingani2 = 0
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- callingpres = 0
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- callingtns = 0
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- callington = 0
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- channel = SIP/NTI1-000000ae
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- context = default
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- dnid = xxxxxxxxxx
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- enhanced = 0.0
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- extension = 99909*6***DID
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- language = en
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- priority = 2
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- rdnis = unknown
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- request = agi-VDAD_ALL_inbound.agi
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- threadid = 140211360347904
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- type = SIP
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- uniqueid = 1431370437.553
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi| -- version = 1.8.32.0-vici
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|AGI Variables: |1431370437.553|SIP/NTI1-000000ae|99909*6***DID|SIP|xxxxxxxxxx|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|+++++ INBOUND CALL VDCL STARTED : |AAA|xxxxxxxxxx-xxxxxxxxxx|2015-05-11 14:53:58
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|VDAD vicidial_list search |xxxxxxxxxx|SELECT lead_id,called_count from vicidial_list where phone_number='xxxxxxxxxx' and list_id='999' order by last_local_call_time desc limit 1;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|VDAD vicidial_list found |14|SELECT lead_id,called_count from vicidial_list where phone_number='xxxxxxxxxx' and list_id='999' order by last_local_call_time desc limit 1;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- NANQUE Check: |2|SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE "% AAA %" and status NOT IN('PAUSED') ;
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi||SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';|14|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|callerID changed: "Y5111453580000000014 <xxxxxxxxxx>"
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|0|SELECT auto_call_id from vicidial_auto_calls where uniqueid='1431370437.553' and server_ip='xxx.xxx.xx.x';|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_auto_calls SET server_ip='xxx.xxx.xx.x', campaign_id='AAA', status='LIVE', lead_id='14', uniqueid='1431370437.553', callerid='Y5111453580000000014', channel='SIP/NTI1-000000ae', phone_code='1', phone_number='xxxxxxxxxx', call_time='2015-05-11 14:53:58', call_type='IN', stage='LIVE-0', queue_priority='0' ;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|1|SELECT count(*) from vicidial_auto_calls where status = 'LIVE' and campaign_id='AAA';|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|1|UPDATE vicidial_auto_calls SET queue_position='1' WHERE auto_call_id='1815';|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_closer_log SET lead_id='14', campaign_id='AAA', call_date='2015-05-11 14:53:58', start_epoch='1431370438', status='QUEUE', phone_code='1', phone_number='xxxxxxxxxx', user='VDCL', processed='N', xfercallid='0', uniqueid='1431370437.553', queue_position='1',called_count='1',list_id='999' ;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- VDCL : |14|0|1948|insert to vicidial_closer_log
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- ENTER QUEUE VLE insert: |1|
|INSERT INTO vicidial_log_extended set uniqueid='1431370437.553',server_ip='xxx.xxx.xx.x',call_date='2015-05-11 14:53:58',lead_id = '14',caller_code='Y5111453580000000014',custom_call_id='';|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|DID IVR time logged: 2015-05-11 14:53:58|1431370438|1|UPDATE call_log set end_time='2015-05-11 14:53:58',end_epoch='1431370438',length_in_sec=1,length_in_min=' 0.02',extension='Y5111453580000000014' where uniqueid='1431370437.553'|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'AAA' and call_time < "2015-05-11 14:53:58" and lead_id != '14' and queue_priority >= '0' and agent_only='';|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '14' and agent_only='' and ( (queue_priority > '0') or (queue_priority = '0' and call_time < "2015-05-11 14:53:58") );|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|AgentName|2015-05-11 14:33:22|SELECT conf_exten,user,extension,server_ip,last_call_time,ra_user,campaign_id,on_hook_agent,on_hook_ring_time FROM vicidial_live_agents where status IN('CLOSER','READY') and lead_id<1 and campaign_id IN('TESTCAMP','FD247','AmeriGrp') and closer_campaigns LIKE "% AAA %" and last_update_time > '20150511145353' and vicidial_live_agents.user NOT IN('','') order by vicidial_live_agents.last_state_change limit 1;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0|35|45|1|1||0|update of vla table: AAA|
|UNLOCK TABLES;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- VDCL XFER REMOTE: |1|update of vac table: Y5111453580000000014
|UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-0' where callerid='Y5111453580000000014';|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- VDXL vicidial_xfer_log update: |0E0|14|AgentName
|UPDATE vicidial_xfer_log set closer='AgentName' where lead_id = '14' order by call_date desc limit 1;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- closer log : |1|update of vcl table: 14
|UPDATE vicidial_closer_log set user='AgentName' where lead_id='14' order by call_date desc limit 1;|
2015-05-11 14:53:58|14:53:58|agi-VDAD_ALL_inbound.agi|-- VDCL agent alert: |VH5111453588600052|050*202*004*005*78600052|shootingRE|"shootingRE" <shootingRE>|SIP/NTI1-000000ae|insert to vicidial_manager
2015-05-11 14:53:58|14:53:59|agi-VDAD_ALL_inbound.agi|exiting VDAD app, transferring call to 050*202*004*005*8600052
2015-05-11 14:53:58|14:53:59|agi-VDAD_ALL_inbound.agi||SELECT calls_today from vicidial_inbound_group_agents WHERE user='AgentName' and group_id='AAA';|
2015-05-11 14:53:58|14:53:59|agi-VDAD_ALL_inbound.agi|-- VDLIA agent calls: |3|AgentName|AAA|
2015-05-11 14:53:58|14:53:59|agi-VDAD_ALL_inbound.agi|-- VDCL vcl update: |1|14|
|UPDATE vicidial_closer_log set queue_seconds='0' where lead_id = '14' and call_date='2015-05-11 14:53:58';|
2015-05-11 14:53:59|14:53:59|agi-VDAD_ALL_inbound.agi|XXXXX VDAD transferred: start|stop 2015-05-11 14:53:58|2015-05-11 14:53:59|050*202*004*005*8600052