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by marzo » Wed May 20, 2015 8:33 am
hello,
I am using ViciBox 6.0.3 standard: admin_version = '2.12-481a'; build = '150421-2315';
Looking at the vicidial_agent_log table, I can see that for any agent:
pause_sec = wait_epoch - pause_epoch
wait_sec = talk_epoch - wait_epoch
talk_sec = dispo_epoch - talk_epoch
dead_sec = dispo_epoch - dead_epoch
Are those equations right ?
Please, how Vicidial calculates the dispo_sec ?
Is this rigth ?
dispo_sec = next-pause_epoch - dispo_epoch
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marzo
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by mflorell » Wed May 20, 2015 12:39 pm
That all looks right to me
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mflorell
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