Survey Campaing

[qkazmi514]

Hi,

When we run survey we are able to get any digit from 0-9 , * and #.

I want to get digit '10' - but when I try to input digit '10' it gets single digit '1' and call hung up.

Please suggest any solution.


Thanks

Kaz

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) 10 is not a digit. It's TWO digits.The Vicidial system is prepared to accept a single digit only during a survey. Of course, if you have the digit "1" point to a Call Menu and then capture the 2nd digit (or lack thereof) to determine the path for the call, you could theoretically mimic a double digit response.

Happy Hunting.