Hopper showing the xxxxxxxx in phone Num field

[shahidemt]

Dear All,

I installed the vicibox 5.0.2 all in one machine with (DB, Telephony, Archive, FTP, etc)

I setup the carier/Trunk for outbound dialing
Configured the campaign with auto dialing feature.
create the user and phone.
Load the leads
Agent login on outbound campaign.
load the lead file with excel/csv format.

On hopper number are not showing in proper way.

Total leads in hopper right now: 10

---------- LEADS IN HOPPER
+------+--------+-----------+------------+------------+-------+--------+-------+--------+-------+-------+----------------------+
|ORDER |PRIORITY| LEAD ID | LIST ID | PHONE NUM | STATE | STATUS | COUNT | GMT | ALT | SOURCE| VENDOR LEAD CODE |
+------+--------+-----------+------------+------------+-------+--------+-------+--------+-------+-------+----------------------+
| 0 | 0 | 81 | 614789 | XXXXXXXXXX | | NEW | 0 | -5.00 | NONE | S | |
| 1 | 0 | 80 | 614789 | XXXXXXXXXX | | NEW | 0 | -5.00 | NONE | S | |
| 2 | 0 | 79 | 614789 | XXXXXXXXXX | | NEW | 0 | -6.00 | NONE | S | |
+------+--------+-----------+------------+------------+-------+--------+-------+--------+-------+-------+----------------------+


Please let me know i missed any step.

I am in UAE.


Regards,
Shahid

[mflorell]

Your user settings are set to hide the phone number, just disable that feature.