Issue with Inbound IVR, cannot answer inboud calls

[simsim2k15]

Hey guys,

I am having a very strange bug on inbound calls with Aastra phones. For some reason if calls come in from a CALL MENU, it will not let me answer. Please see below :

Flow:
Inbound Call - > Press 1 For Sales -> Routed to Ingroup - > Try to pickup call from Aastra HEADSET, auto hangs up on Aastra, and on vicidial continues to ring other phones.
Inbound Call - > Press 1 For Sales -> Routed to Ingroup - > Try to pickup call from Aastra SPEAKER, call is picked up normally and everything works
Inbound Call - > enter Party extenstion - > Routed to Extension -> Astra works properly on headset and speaker

This issue is only happening with our aastra phones. Please note that we are using the on-hook feature so that it rings our phones.

Vicidial VERSION: 2.12-538a BUILD: 160122-1401


Aasterisk log of issue
[Feb 11 08:51:43] -- Playing 'fr-queue-youarenext' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:46] -- Playing 'fr-queue-thankyou' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:48] == Manager 'sendcron' logged on from 127.0.0.1
[Feb 11 08:51:48] -- Executing [010*000*000*014*7170@default:1] Goto("Local/010*000*000*014*7170@default-00000010;2", "default,7170,1") in new stack
[Feb 11 08:51:48] -- Goto (default,7170,1)
[Feb 11 08:51:48] -- Executing [7170@default:1] Dial("Local/010*000*000*014*7170@default-00000010;2", "SIP/7170,20,") in new stack
[Feb 11 08:51:48] == Using SIP RTP CoS mark 5
[Feb 11 08:51:48] -- Called SIP/7170
[Feb 11 08:51:48] -- SIP/7170-00000021 is ringing
[Feb 11 08:51:49] -- Started music on hold, class 'default', on SIP/didww-00000020
[Feb 11 08:51:50] -- SIP/7170-00000021 answered Local/010*000*000*014*7170@default-00000010;2
[Feb 11 08:51:50] > Channel Local/010*000*000*014*7170@default-00000010;1 was answered.
[Feb 11 08:51:50] -- Executing [8331*21*Y2110851430000000244*7170*7170@default:1] Playback("Local/010*000*000*014*7170@default-00000010;1", "sip-silence") in new stack
[Feb 11 08:51:50] -- <Local/010*000*000*014*7170@default-00000010;1> Playing 'sip-silence.gsm' (language 'en')
[Feb 11 08:51:50] -- Executing [8331*21*Y2110851430000000244*7170*7170@default:2] AGI("Local/010*000*000*014*7170@default-00000010;1", "agi-VDAD_RINGALL.agi,8331*21*Y2110851430000000244*7170*7170") in new stack
[Feb 11 08:51:50] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Feb 11 08:51:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:50] -- <Local/010*000*000*014*7170@default-00000010;1>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Feb 11 08:51:50] -- Executing [8331*21*Y2110851430000000244*7170*7170@default:3] AGI("Local/010*000*000*014*7170@default-00000010;1", "agi-VDAD_RINGALL.agi,8331*21*Y2110851430000000244*7170*7170") in new stack
[Feb 11 08:51:50] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi
[Feb 11 08:51:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:50] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Feb 11 08:51:50] -- <Local/010*000*000*014*7170@default-00000010;1>AGI Script agi-VDAD_RINGALL.agi completed, returning 0
[Feb 11 08:51:50] -- Executing [8331*21*Y2110851430000000244*7170*7170@default:4] AGI("Local/010*000*000*014*7170@default-00000010;1", "agi-VDAD_RINGALL.agi,8331*21*Y2110851430000000244*7170*7170") in new stack
[Feb 11 08:51:50] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_RINGALL.agi

[simsim2k15]

Hey guys,

anyone has any ideas?

Thanks

[terry.sahil]

Try to edit your extensions.conf file and add some extra lines in dial plan for ring all agi.
nano /etc/asterisk/extensions.conf

; these are used for the ring_all function in VICIDIAL
exten => _8331*.,1,Playback(sip-silence)
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
exten => _8331*.,n,Hangup()

save and exit .
dialplan reload.

[simsim2k15]

Thank you so much terry. If you ever come down to Canada Montreal, let me know i will buy you lunch!