CallerID on Agent's Call Log

[Kelerion]

Hi Guys,

From the agent's screen when they click "View Call Log" is there a way I can show the CallerID used to make that call?

I'm using the Group Alias function to set the CallerID on manual calls - so it would be handy for the agent to know which CallerID they used.

Thanks.

Kel.

[mflorell]

The Admin User Stats page shows the Group Alias used in the "MANUAL OUTBOUND CALLS FOR THIS TIME PERIOD" section. But this is not currently a feature within the agent screen for the Call Log.