Hello,
we are using ViciBox Redux v.6.0.4.
Is there an option to to get the recordings in stereo?
One side Customer other side Agent?
regards from DE
BFdiz
Recordings in Stereo LEFT Customer - Agent RIGHT
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Recordings in Stereo LEFT Customer - Agent RIGHT
by BFdiz » Wed Jun 22, 2016 7:05 am
ViciBox Redux v.6.0.4
on
single Server
Intel XEON E3-1230
16GB RAM
2x1000 GB SATA
20 Agents
ratio 3.5
Recording on demand
on
single Server
Intel XEON E3-1230
16GB RAM
2x1000 GB SATA
20 Agents
ratio 3.5
Recording on demand
- BFdiz
- Posts: 1
- Joined: Wed Jun 22, 2016 6:52 am
Re: Recordings in Stereo LEFT Customer - Agent RIGHT
by mflorell » Wed Jun 22, 2016 8:40 am
No, that is not an option because the agent session recordings are recorded in mono, with the agent and customer on the same channel.
- mflorell
- Site Admin
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- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
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