asterisk crash

[cdaniel]

hey,
asterisk crash 2-3 times / day with 6-10 agents ..how should i troubleshoot to find the cause?

thank you

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) What is the situation when it crashes? Are you dialing 972 calls?

4) Have a look at the asterisk CLI and/or asterisk logs.

5) Check to see if the options are set for asterisk to perform a core dump, and then (of course) analyze the core dump to see why it's crashing

6) Full reinstall? Bigger badder server?

[njujihara]

hi,

plz cat /var/log/messages and cat /var/log/asterisk/messages.