I know I can use the user_stats.php to view all the stats for an specify agent , but is there a way to view all the stats for all the agents at the same time ?
Maybe changing the GET variable in the URL user=agent101
VERSION: 2.12-552a
BUILD: 160429-0835
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view stats for all agents at the same time
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view stats for all agents at the same time
by ambiorixg12 » Fri Aug 05, 2016 6:56 pm
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Re: view stats for all agents at the same time
by mflorell » Sat Aug 06, 2016 6:12 am
It's only designed to do one user at a time. Considering we have clients with hundreds of agents handling hundreds of thousands of calls a day, allowing an ALL option on that report could literally cripple a system.
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