INBOUND RECORDING FOR SOFTPHONE WITH VICI

[kevinash]

Hello, how can i record the inbound calls from softphone (sjphone) with vicidial. Is it possible? thank you

[njujihara]

Straight up phone ?. Going through outside vici?

[ambiorixg12]

Vicidial use Asterisk as the PBX engine so you can use Mixmonitor() application to record the calls, Also in the campaing settings and ingroups you have options to record the calls

[darkeye08]

Hi,
Is the softphone used by agent in logging in? Then it is on the Campaign Settings.

If the softphone is functioning as a standalone extension then you can re-visit below thread.

viewtopic.php?f=7&t=35389&p=121879&hilit=defaultlog#p121879

Hope this help you! Cheers