Hi I'm trying to build a custom web panel to display the dropped calls count and caller phone number, so my agents can see that information in real time. I was checking the vicidial table structure and I think that that informtion can be extracted from vicidial_closer_log table and the status for dropped calls are :
TIMEOT | Inbound Queue Timeout
AFTHRS | Inbound After Hours
DROP | Agent Not Available
NANQUE | Inbound No Agent No
I would like to know If I'm right or something else I'm missing, thanks in advance.
call dropp report
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
2 posts
• Page 1 of 1
call dropp report
by ambiorixg12 » Wed Oct 19, 2016 11:02 pm
- ambiorixg12
- Posts: 453
- Joined: Tue Sep 17, 2013 10:35 pm
Re: call dropp report
by ambiorixg12 » Sat Oct 22, 2016 1:40 pm
Just wondering if you've any thoughts, suggestions or feedback..?
- ambiorixg12
- Posts: 453
- Joined: Tue Sep 17, 2013 10:35 pm
2 posts
• Page 1 of 1
Who is online
Users browsing this forum: Google [Bot], Majestic-12 [Bot] and 134 guests